Sustainability Report 2019

The Sustainability Report 2019 sets forth various initiatives being taken in the JR East Japan Group. It is published for the purpose of providing an accurate and simple description of these initiatives as well as promoting communication with our diverse stakeholders.

While our desire remains to offer as much information as possible related to safety, society, environment and governance, the report itself focuses in particular on areas where there have been notable changes.

For more information on the overall activities of the JR East Group, please go to our website.

This report has been written in accordance with the coreoption of GRI Sustainability Reporting Standards 2016(GRI Standards).

Please click here to find the GRI Sustainability Reporting Standards(GRI Standards) Content Index of this report. [PDF/85KB]

Furthermore, this report serves as a safety report required to be publicly announced by the Railway Business Act.

Sustainability Report 2019
Titles Size Download
All pages 19.3MB PDF
Sustainability Report 2019
Titles Size Download
Cover 170KB PDF
Contents / Top message 92KB PDF
JR East Group Management Vision “Move Up” 2027 / Toward Achievement of the JR East Group Management Vision “Move Up” 2027 / Toward Achievement of the SDGs 671KB PDF
Values to Be Created under “Move Up” 2027 for the SDGs 1.5MB PDF
··· Highlight ···
Aiming for “Ultimate Safety Levels” Starting with the “Safety Actions” of Each Person 801KB PDF
Enhancing the Accident History Exhibition Hall 501KB PDF
Global Gateway Shinagawa 698KB PDF
Pursuing Town Development Focused on Stations 578KB PDF
Enhancing convenience for customers from overseas 643KB PDF
Cultivating railway human resources overseas, with a focus on Asia 722KB PDF
Tackling the Challenge of Driverless Operation 596KB PDF
Development of ecoste 656KB PDF
Providing CO2-free transportation services 608KB PDF
··· Safety ···
Our fundamental concept of safety 576KB PDF
JR East's safety management organization 146KB PDF
Efforts to further improve safety levels 2.3MB PDF
Current safety record of JR East 219KB PDF
Cooperation with customers and communities to ensure safety 622KB PDF
··· Society ···
Relationship with Passengers 2.8MB PDF
Relationship with Society 1.4MB PDF
Relationship with Employees 815KB PDF
··· Environment ···
Basic Concept for Ecology Promotional Activities 467KB PDF
Environmental Management 866KB PDF
Measures to Prevent Global Warming 2MB PDF
Measures for resource circulation 303KB PDF
Chemical substance management 124KB PDF
Environmental Conservation Activities 291KB PDF
Corporate Governance 309KB PDF
Compliance: Risk management 153KB PDF
Corporate Info 203KB PDF
Management Information / Organization 562KB PDF
Personnel-related data 1MB PDF
Independent Assurance Report 502KB PDF
Closing / JR East Group Philosophy / Basic Principles / Corporate Profile / Editorial Policy / Information disclosure diagram 155KB PDF
Back cover 170KB PDF