Based on the report compiled by the Expert Committee for Improving and Strengthening Group Governance, the JR East Group has updated its basic approach to internal control. In updating this approach, we have reaffirmed and emphasized that sound business operations achieved through ensuring compliance are the foundation of the trust that is the Group’s greatest asset and the basis for its growth. We have also positioned the three pillars of the improvement measures P. 114 as the foundation of our internal control initiatives.
We view the Group’s internal control as various initiatives to realize the Group Philosophy and Group Management Vision appropriately and efficiently. Specifically, in response to changes in the business and operating environment, we view internal control as undertaking broad-based risk management, including risk-taking, and supporting and encouraging employees to take on new challenges, based on the fundamental premises of ensuring compliance, ensuring safety and security, preventing financial losses, and ensuring the soundness of financial statements.
The foundation of all businesses across the Group is the trust that is built through stable and proper business operations based on ensuring compliance. Trust is built on a sound corporate culture, necessary structures and rules, and active communication, and through the sincere and conscientious daily conduct of Group employees.
Under Group governance established on the basis of this approach, we will advance our dual-axis management of Mobility and Lifestyle Solutions, continuously create security and excitement, and strive to realize enriched lifestyles for all people.

We have established systems that proactively encourage employees to take on “bold challenges” to develop the JR East Group and increase its value, and we are constantly reviewing and improving them.
To encourage employees to take on new challenges in their daily work and foster a mindset of expanding their own potential, we are promoting the horizontal sharing of challenge initiatives across the Group through communication tools that enable employees to view and post examples of challenges undertaken by other departments. We also conduct employee engagement surveys. We understand and analyze the percentage of employees giving positive responses to the “employee creativity rate” question and are working to create an environment that further encourages employee initiative and motivation.

To improve profitability and undertake structural reforms, we recognize the importance of broad-view risk management that considers risk^* not only from the perspective of reducing negative factors such as avoiding losses but also from the perspective of proactively increasing the value of the Group including risk taking.
We have established and operate internal controls, including the internal control system under the Companies Act and the Financial Instruments and Exchange Act to ensure stable and proper business operations, while also working to develop the Group and support and encourage the taking on of bold challenges aimed at enhancing value and growth.

• *These include not only risks related to compliance, safety assurance, and natural disasters, among others, but also those related to market changes, trends of our competitors, social and economic conditions in Japan and overseas, and management decisions related to new businesses.

To improve governance across the entire Group and achieve consolidated cash flow management by business unit, we are working to strengthen communication with Group companies through part-time officers who are dispatched to Group companies. The officers are provided with “key points to bear in mind,” which summarize their roles and responsibilities.
Each part-time officer reports to the head office on the status and implementation of initiatives, and by acting with an awareness of key points, they stimulate communication throughout the Group, which leads to improved governance, the realization of consolidated cash flow management, and enhanced corporate value.

Based on the Policy on Legal and Regulatory Compliance and Corporate Ethics, we have established a Compliance Action Plan that outlines how we should behave as a corporation and as members of society. While building trust with all stakeholders, we comply with all related laws in our various business fields, such as Mobility services and Lifestyle Solutions services, and we have conducted business in accordance with our corporate ethics.
As an improvement measure based on the report compiled by the Expert Committee for Improving and Strengthening Group Governance, in June 2026 we revised the Policy on Legal and Regulatory Compliance and Corporate Ethics and the Compliance Action Plan, and established the JR East Group’s “Determination and Commitment” as the code of conduct that serves as a guiding principle for everyone working within the Group. Based on this “Determination and Commitment,” we will continue working to further strengthen compliance.