Realizing a Safe and
Secure Society
We will provide society with safe and reliable transportation, products, and services by making safety our top priority in business management.
Basic Concept
Since its founding, JR East has made safety its top management priority. We have sincerely learned from past tragic accidents and, using them as lessons, worked to improve safety from both tangible and intangible perspectives, including employee safety education and prioritized capital investment. However, incidents such as the transportation disruptions resulting from power outages on the Yamanote and Keihin-Tohoku Lines and the case of the train door opening while the train was in motion on the Chuo Line in FY2026.3, as well as a collision between a train and a maintenance vehicle on the Hakushin Line in April 2026, have undermined stakeholder trust. We take this very seriously as a matter that touches on the very foundation of the Group’s management. In FY2027.3, we will once again fundamentally review all of our operations, with a particular focus on strengthening and enhancing safe, reliable transportation. As the railway system involves a wide range of interrelated facilities and operations, including rolling stock, tracks, and electrical systems, we will work on reinforcing the comprehensive knowledge, competence, and technical capabilities that span the respective operational fields, in order to prevent transportation service disruptions and improve our ability to respond to them. Furthermore, we will utilize the experience we have gained through efforts to improve the safety of Mobility, including railways, in our Lifestyle Solutions, and work together as a Group to pursue our unchanging mission of ultimate safety.
Goals
- Zero customer fatalities or injuries in Mobility attributable to the JR East Group
- Zero customer fatalities or injuries at the JR East Group facilities attributable to the JR East Group
- Provision of high quality transportation, products, and services
Policy
Based on the JRE Group Safety
Plan 2028, we will further
strengthen the safety foundation
we have built so far, implement
anticipatory safety initiatives that
take the nature of things into
consideration, and pursue ultimate
safety.
We will work from the customer’s
perspective to prevent the spread
of transportation disruptions and
their impact on customers.
KPIs
You can swipe horizontally.
| KPIs (Targets for FY2032.3) | FY2026.3 Results | |
|---|---|---|
| Railway Accidents (compared with FY2024.3) | 30% reduction |
23% reduction*1 |
| Passenger injuries on platforms (compared with FY2024.3) | 80% reduction |
11% reduction *1 |
| Railway accidents attributable to the JR East Group | 0 |
4 |
| Serious incidents | 0 |
1 |
| Railway stations and tracks with automatic platform gates | 330 railway stations, 758tracks |
162 railway stations, 345 tracks |
| Number of attendees at safety education course at Accident History Exhibition Hall | 70,000 in total |
Approx. 11,800 in total |
| Implementation percentage for disaster response drills (the entire Group) | 100％ |
- |
| Number of transportation disruptions on conventional lines within 100 km of Tokyo due to internal causes and weighted by customer impact*2 | Less than 8 |
14 *1 |
*1 Preliminary figures
*2 Number of transportation disruptions exceeding one million person-minutes calculated as number of affected passengers x delay time
