JR East Group Compliance Initiatives
- In June 2026, JR East Group established the “JR East Group’s ‘Determination and Commitment’” as the guiding principle and code of conduct for everyone working within the Group in place of the “Policy on Legal and Regulatory Compliance and Corporate Ethics.” To ensure compliance, we will promote the embedding and practical implementation of this “Determination and Commitment.”
- JR East also operates the “Compliance Consultation Desk” to serve as the primary point of contact for whistleblowing and related reports.
- In response to global efforts to strengthen regulations on bribery and misconduct, the Group introduced the “Basic Policy for Preventing Bribery of Foreign Public Officials, etc.” in June 2014.
JR East Group’s “Determination and Commitment”
Trust is the greatest asset of the JR East Group and the foundation of its growth.
With the aim of becoming a sound corporate group that ensures strict compliance, we hereby establish
the JR East Group’s “Determination and Commitment” to serve as the guiding principle for our actions.
June 2026
East Japan Railway Company
Our Determination expresses the fundamental mindset with which we approach our work as members of the JR East Group.
We act with high ethical standards to further strengthen the trust placed in us by all our stakeholders.
- [Work with diligence, sincerity, and pride]
- We conduct our work with diligence and sincerity, always striving to do work we can be proud of before our families, friends, and society.
- [Follow the rules]
- As a member of society, we never engage in fraud or misconduct, and we comply with all laws and rules.
- [Report anything that feels off (Speak up)]
- Whenever we sense something unusual in our work, we report it promptly and accurately to prevent problems from occurring or escalating.
- [Respect one another]
- As members working together within the same group, we treat one another with respect and create a workplace where everyone feels safe to speak openly and honestly.
Our Commitment to Society demonstrates the JR East Group’s approach to addressing our material issues.
Through sound operational practices, we are committed to further strengthening trust, which serves as the foundation for all our business activities, and to helping realize enriched lives for all people.
We comply with all applicable laws and rules, and as a member of society, we act with high ethical standards, behaving with integrity and fairness.
We deliver security and peace of mind to our customers through safe and satisfying services and products.
We are committed to environmental conservation and addressing social issues, and through innovation, we strive to help build a sustainable society.
We respect the human rights of all people and do not tolerate discrimination or harassment.
We disclose corporate information in a timely and appropriate manner and engage in dialogue with our stakeholders.
We also properly manage and handle various types of information, including personal data.
We conduct our business through fair, equitable, transparent, and free competition as well as appropriate transactions, maintaining sound relationships with our business partners and other stakeholders.
We value health and safety and strive to create a comfortable workplace where diverse talent can thrive.
We have absolutely no relationship with anti-social forces and maintain a resolute stance against them.
Management deeply recognizes that the trust of all stakeholders, both inside and outside the Group, is the foundation of corporate management. Accordingly, management takes the initiative to put this “Determination and Commitment” into practice.
Furthermore, management fulfills its responsibility to ensure that the Group remains a sound corporate group by leading by example to embed these principles throughout the entire Group.
In the event of any situation that is contrary to this “Determination and Commitment,” management takes the lead in resolving the issue, investigating the cause, and implementing measures to prevent recurrence.
To Those with Business Relations with the JR East Group
Announcement from the JR East Group Compliance Consultation Desk
The JR East Group operates a Compliance Consultation Desk in line with the intent of the Whistleblower Protection Act.
This desk lets JR East Group employees seek advice on and report any actions within the group that violate or may violate laws or corporate ethics. Individuals who have business relationships with the JR East Group can also use the desk to seek advice on and report “reportable facts” as defined in Article 2, Paragraph 3 of the Whistleblower Protection Act, or other legal violations, including acts of corruption or human rights infringements. To use this hotline, please complete the designated Whistleblower Report Form [PDF/10KB] with the required information and send it to the address below.
Compliance Consultation Desk
East Japan Railway Company
2-2-2 Yoyogi, Shibuya-ku, Tokyo
151-8578
- The JR East Group will not take any adverse action against you for making a whistleblower report through this hotline.
- Anonymous consultations and reports are possible.
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Basic Policy to Prevent Bribery of Foreign Public Officials, etc.
- Executive officers, employees and all those working for East Japan Railway Company and its Group companies (JR East) shall comply with the Unfair Competition Prevention Act of Japan, Foreign Corrupt Practices Act of the U.S., and Bribery Act 2010 of the U.K., as well as the anticorruption laws and regulations of other countries (collectively designated herein as "Anticorruption Laws and Regulations").
- No executive officers, employees or any of those working for JR East shall give, offer or promise to give, any Pecuniary or Other Benefits to Foreign Public Officials, etc. , directly or indirectly, in order to obtain or retain business or an improper business advantage to JR East in the conduct of business.
- Executive officers, employees and all those working for JR East shall engage in lawful and proper business activities overseas, and maintain and properly keep accurate records such as transaction details, aims, etc., for each of these business activities.
- Executive officers, employees and all those working for JR East shall promptly report to the relevant section within JR East when incidents are suspected to be in violation of Anticorruption Laws and Regulations, and of this Basic Policy.
Definitions
"Foreign Public Officials, etc." refers to:
- Any person holding a legislative, administrative or judicial office of a foreign country
- Any person exercising a public function for a foreign country, such as an employee or associate of a public organization of that foreign country
- Any person exercising a public function for a foreign country, such as an employee of a public enterprise of that foreign country
- Any official or agent of a public international organization
"Pecuniary or Other Benefits" refers to all gains and advantages not limited to money, marketable securities, gifts, donations, travels and other preferential treatments, including so-called "facilitation payments" (payments aimed at facilitating and expediting formal administrative procedures) which are in violation of Anticorruption Laws and Regulations and the regulations set by JR East.
June 2014
East Japan Railway Company