Welcome to Japan
The JR EAST Travel Service Centers are located at the East Exit and New South Gate in Shinjuku Station, and are staffed with English speakers ready to provide you with information about tickets, passes and sightseeing.
They provide assistance with JR EAST's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. Shinjuku Station is an excellent place to start your travels, no matter where you are headed, and offers a wide range of services, including JR pass exchange/sales services (a convenient way to travel by rail), and travel information.
We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.
Pass services
Ticket services
Travel
Hours of operation
Days:8:00-19:00
As of October 2023.