JR EAST Travel Service Center Shinjuku

JR EAST Travel Service Center

JR EAST Travel Service Center (Shinjuku Station)

Welcome to Japan

The JR EAST Travel Service Centers are located at the East Exit and New South Gate in Shinjuku Station, and are staffed with English speakers ready to provide you with information about tickets, passes and sightseeing.

They provide assistance with JR EAST's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. Shinjuku Station is an excellent place to start your travels, no matter where you are headed, and offers a wide range of services, including JR pass exchange/sales services (a convenient way to travel by rail), and travel information.

Locations

JR EAST Travel Service Center - Shinjuku Station(New South Gate)

JR EAST Travel Service Center - Shinjuku Station(New South Gate)

JR EAST Travel Service Center - Shinjuku Station(East Exit)

JR EAST Travel Service Center - Shinjuku Station(East Exit)

Map of Shinjuku Station

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Business Hours

JR EAST Travel Service Center(Shinjuku Station New South Exit)
Hours of operation
All Days:8:00-19:00
JR EAST Travel Service Center(Shinjuku Station East Exit)
Hours of operation
All Days:9:00-18:00

JR EAST Travel Service Center

Credit Cards

We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.

Credit Cards (JCB/VISA/Master Card/AMERICAN EXPRESS/Diners Club/Discover Card)

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Products Available at JR EAST Travel Service Centers

Tourist Information

Tourist Information
JR EAST Travel Service Centers provide travel information and guidance for throughout Japan, particularly the JR East service area. They also carry free tourism pamphlets for your convenience.

Recommended sightseeing areas in the JR East service area

Tokyo sightseeing

Short trips from Tokyo

Major Travel Services and Pass Exchanges

Major Travel Services and Pass Exchanges
JR EAST PASS (Tohoku area)
JR EAST PASS (Nagano, Niigata area)
JR TOKYO Wide Pass
JR East-South Hokkaido Rail Pass
JR Tohoku-South Hokkaido Rail Pass
Hokuriku Arch Pass
JAPAN RAIL PASS

Pass services

Ticket services

  • Shinkansen and limited express ticket sales
  • Various other tickets

Travel

  • Package tour sales
  • Lodging reservations
JR-EAST Train Reservation

Currency exchange window

Currency exchange window
*Only available at the New South Gate branch

Hours of operation
Days:8:00-19:00

As of October 2023.