Pick-up Location

If you reserved your pass through a travel agency outside of Japan or through JR-EAST Train Reservationsite, you will need to pick up the pass at a ticket office or ticket vending machine after arriving in Japan.
This page explains where each type of pass can be picked up.

Passes can only be picked up within their respective area of use.
Train tickets and seat tickets reserved through JR-EAST Train Reservation using linked rail passes can be picked up and purchased from reserved seat ticket vending machines in JR EAST area.

Select the pass you want to pick upRequired

*If you have reserved a pass for the Hokkaido area, please also check the following.
Where to pick-up tickets in JR Hokkaido area(JR-EAST Train Reservation)

Select the area you want to pick-up your passes (Optional)

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Select the station where you want to pick-up your passes(Optional)

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List of stations with pick-up counters

*The times listed are in Japan Standard Time.
*The number in parentheses indicates the number of locations where pick-up is available.

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Pick-up locations

The times listed are in Japan Standard Time.