On-board sales via cart are not available. Feel free to ask the Gran Class Attendant to assist you.
Information on Gran Class original products is also available.
Slippers, blankets, shoehorns, eye masks and other amenities are available to ensure you spend your time on board in comfort.
Newspapers, magazines, timetables, etc. are also available for reading.
Products with different taste from the above-mentioned pound cake may be offered.
Pound cake is limited to one order per passenger. Should you wish to have more Okaki, please request it to the Gran Class Attendant. Supply is limited. Please be advised that we may not be able to accommodate all requests.
The menu is planned to be changed seasonally.
Photos for illustrative purposes only.
Information for “Gran Class (No Beverage or Light Meal Service)” trains
In order to make the calm and refined premium cabin space readily available, “Gran Class (No Beverage and Snack Service)” trains offer seating only. These trains do not have a Gran Class Attendant on board and do not offer Light Meal, drinks or wet towel service, etc.
Tohoku and Hokkaido Shinkansen (Series E5 and H5)
All “Nasuno” trains
All “Hayabusa”, “Hayate” and “Yamabiko” trains departing from Tokyo and bound for Sendai or departing from Sendai and bound for Tokyo*
All “Hayabusa” and “Hayate” trains departing from Sendai, Morioka or Shin-Aomori and bound for Shin-Hakodate-Hokuto, and all “Hayabusa” and “Hayate” trains departing from Shin-Hakodate-Hokuto and bound for Sendai, Morioka or Shin-Aomori
Some special trains
* The sections of line are indicated by the train’s starting point and final destination. * See the latest timetable for information on special trains.
Hokuriku Shinkansen (Series E7 and W7) and Joetsu Shinkansen (Series E7)
[Hokuriku Shinkansen] All “Asama” trains
[Hokuriku Shinkansen] All "Hakutaka" trains departing from Nagano and bound for Kanazawa, and all "Hakutaka" trains departing from Kanazawa and bound for Nagano
[Joetsu Shinkansen] All "Toki" and "Tanigawa" trains operated on Series E7
* The sections of line are indicated by the train’s starting point and final destination.
See the latest timetable for information on special trains.
About amenities, on-board sales, etc.
A blanket is available in the hat rack in the cabin.
*Please refrain from taking the blanket with you when you leave.
Shoehorns, eye masks, etc., are not available.
On-board sales are not offered on some trains. Check the timetable, or listen for announcements on the train for the availability of on-board sales.
Please be advised that attendants and on-board sales are not available, even if you press the attendant call button on your seat.
Attendant call button
How to distinguish “Gran Class (No Beverage and Light Meal Service)” trains
Look for the Gran Class icon on the JR timetable to see whether service is provided on the train or not.
Gran Class (with Beverage and Light Meal Service)
On-board service (Light Meal, drinks, wet towel service, etc.) is provided.
Gran Class (No Beverage and Light Meal Service)
There is no Gran Class Attendant on board and services such as Light Meal, drinks and wet towel service are not provided.
Hokuriku Shinkansen “Tsurugi” does not offer Gran Class service.
Please be advised that on-board service cannot be reserved in advance.
Details of services are subject to change depending on train service status and the travel area.
Additionally, please be advised that service may not be available before departing the terminal when nearing arrival at the terminating station.
On-board sales via cart are not available. Feel free to ask the Gran Class Attendant to assist you. Information on Gran Class original products is also available.
Baggage check service is not available, so please store suitcases and other large baggage in the hat rack above the seat or in the space in the back of the car.
Gran Class customers departing from Tokyo may present their tickets on the day of departure for access to the VIEW GOLD LOUNGE on the first floor of the Yaesu Central Exit GRANROOF in Tokyo Station. See here for details.