JR EAST
Quick Guide to JR East

Go to Corporate Website
  • 日本語
  • English

Connecting Security and Excitement to the Future
~Realizing a society full of compassion and enthusiasm~

President and CEO Yoichi Kimura Image

We will strive to deliver both security and excitement by growing our two main axes ̶ railway-focused Mobility and Lifestyle Solutions ̶ and by generating synergies that are only possible because we operate in both. Through these efforts, we aim to create new value for society.
Our ultimate goal is a people-focused Lifestyle Transformation (LX).
We are committed to upholding the management philosophy “good for all” returning the value created through our business activities to our customers, local communities, shareholders and investors, and to enhancing the well-being of our employees and their families, while also channeling it into the Groupʼs continued development.

Yoichi Kimura, President and CEO East Japan Railway Company

Topics

TOPICS
View all releases

Stock Price Information

See stock price chart

Securities code 9020 – Closing price, change from previous day, and trading volume values Securities code 9020 – Closing price, change from previous day, and trading volume values

強みと事業
−JR東日本グループの3つの強み−

01 STRENGTHS & BUSINESSES
JR East Group's three strengths: Trust image

Brand Power Trust

It is necessary not only to inherit the experience and expertise cultivated by our predecessors,
but also to aim to become a true technical service industry that transforms society with cutting-edge technology capabilities,
thereby meeting the expectations of our stakeholders.

Safety investment amount (five years from FY2024)

Approx. 1.3 trillion yen

（鉄道運転事故発生件数／
2025年度（1987年度比））

約 68 ％減

（ホームドア整備駅数・番線数／2025年度）

144 駅 345 番線

JR East Group's three strengths: Employees image

with diligence
and Sincerity Employees

Each Group employee diligently and sincerely carries out their daily operations,
supporting the lives of our customers and local communities, as well as social infrastructure.

Number of Employees

Approx.70,000​

Training hours per employee

約40時間/年

Average length of service

15.1年

Female employee ratio

25.8%

※数字はいずれも2025年度

JR East Group's three strengths: Network image

Between the real and the digital Intersection

Our strength lies in a network that combines real connections with digital capabilities,
connecting and expanding them seamlessly
.

鉄道・エキナカ店舗等JR東日本グループの商品・サービスのご利用者（件）数

のべ3,600万人（件）／日

Number of railway stations (including BRT)

約1,684駅

リテール店舗・飲食店数

885店

ショッピングセンター施設数

171店舗

オフィス貸付可能物件数

58件

ホテル客室数

10,496部屋

Suica cards issued

1億2,435万枚

Number of Shops Where E-money can be Used

228万店

※数字はいずれも2025年度

−JR東日本グループの事業−

JR東日本グループはモビリティと生活ソリューションの二軸による経営を行っています。4つのセグメントは13のビジネス単位を有し、ビジネス間の融合と連携により、中長期的な視点に基づく連結キャッシュ・フロー経営を推進しています。

セグメント・ビジネス・成長の基盤となる戦略の関係性
営業収益
（単位：10億円）
営業利益
（単位：10億円）
資産
（単位：10億円）

Transportation

Retail & Services

Real Estate & Hotels

Other items

※すべての数値は2026年3月期実績　※営業利益・資産の合計額と各セグメント数値の合算が一致しないのは、調整額によるもの

Learn more!

Vision

02. VISION

The JR East Group,
with all employees, will continuously create safety and inspiration,
respond to stakeholder trust,
and realize a fulfilling life for everyone.

The JR East Group will leverage the strengths and capital
 of the Mobility and Lifestyle Solutions to steadily implement growth strategies based on the Five Engines for Growth.

We will fully utilize the synergies of our dual-axis management to create new markets while working to resolve our Material issues. 

By creating new value in the form of Lifestyle Transformation (LX),
 we deliver security and excitement to our stakeholders and generate social and economic value.

JR東日本グループの価値創造モデル

JR East Group’s value creation model image

Growing Strategy through Dual-Axis Management

モビリティと生活ソリューションそれぞれで強みを活かした成長戦略の推進します。Suicaをあらゆるビジネスの基盤として進化させ、二軸経営によるシナジーを発揮します。

※J-TOD＝JR East-Transit Oriented Development （JR東日本型の公共交通指向型都市開発）
JR東日本型の公共交通指向型都市開発とは、JR東日本グループならではの鉄道ネットワーク型まちづくりを意味する

2031年度に向けた数値目標

既存事業の成長に加え、稼ぐ力を早期に高め、非連続な成長を実現

※1 EBITDA＝営業利益＋減価償却費　※2 ROA：総資産営業利益率　※3 ネット有利子負債＝有利子負債残高－現金及び現金同等物残高　※4 ROE：自己資本当期純利益率　（注）2026年3月末時点で当社グループが適用している会計基準に基づく

Learn more!

Dividends and Shareholder Benefits
−Connecting with our Shareholders−

03. BENEFIT

Shareholder Event Gallery

Learn more!

Performance
−JR East Group at a glance−

04. PERFORMANCE

*Figures are for FY2025

Learn more!

Connecting Security and Excitement to the Future
~Realizing a society full of compassion and enthusiasm~

President and CEO Yoichi Kimura Image

We will strive to deliver both security and excitement by growing our two main axes ̶ railway-focused Mobility and Lifestyle Solutions ̶ and by generating synergies that are only possible because we operate in both. Through these efforts, we aim to create new value for society.
Our ultimate goal is a people-focused Lifestyle Transformation (LX).
We are committed to upholding the management philosophy “good for all” returning the value created through our business activities to our customers, local communities, shareholders and investors, and to enhancing the well-being of our employees and their families, while also channeling it into the Groupʼs continued development.

Yoichi Kimura, President and CEO East Japan Railway Company

Topics

TOPICS
View all releases

Stock Price Information

See stock price chart

Securities code 9020 – Closing price, change from previous day, and trading volume values Securities code 9020 – Closing price, change from previous day, and trading volume values

Business and Strengths
−The three strengths of the JR East Group−

01. STRENGTHS
JR East Group's three strengths: Trust image

Brand Power Trust

It is necessary not only to inherit the experience and expertise cultivated by our predecessors,
but also to aim to become a true technical service industry that transforms society with cutting-edge technology capabilities,
thereby meeting the expectations of our stakeholders.

Safety investment amount (five years from FY2024)

Approx. 1.3 trillion yen

Number of railway accidents
(Comparing travel times in 1987 vs. 2024)

Approx. 65 ％ decrease

(Number of stations and tracks with platform doors installed / FY2024)

140 stations 288 platforms

JR East Group's three strengths: Employees image

with diligence
and Sincerity Employees

Each Group employee diligently and sincerely carries out their daily operations,
supporting the lives of our customers and local communities, as well as social infrastructure.

Number of Employees

Approx.70,000​

Training hours per employee

Approx.34hours/year

Average length of service

14.6years

Female employee ratio

24.9%

*All figures are for FY2024

JR East Group's three strengths: Network image

Between the real and the digital Intersection

Our strength lies in a network that combines real connections with digital capabilities,
connecting and expanding them seamlessly
.

Operating kilometers (including BRT)

7,418.7km

Number of railway stations (including BRT)

​1,682stations

Number of Shops Where E-money can be Used

​2,092thousand shops

Number of municipal authorities with
which comprehensive cooperation agreements or cooperation agreements have been concluded

54municipalities

Number of customers using JR East Group
products and services

Total35.0million per day

*All figures are for FY2024

Learn more!

Vision

02. VISION

The JR East Group,
with all employees, will continuously create safety and inspiration,
respond to stakeholder trust,
and realize a fulfilling life for everyone.

The JR East Group will leverage the strengths and capital
 of the Mobility and Lifestyle Solutions to steadily implement growth strategies based on the Five Engines for Growth.

We will fully utilize the synergies of our dual-axis management to create new markets while working to resolve our Material issues. 

By creating new value in the form of Lifestyle Transformation (LX),
 we deliver security and excitement to our stakeholders and generate social and economic value.

JR East Group’s value creation model image
From the JR East Group's Value Creation Model

Learn more!

Dividends and Shareholder Benefits
−Connecting with our Shareholders−

03. BENEFIT

Shareholder Event Gallery

Learn more!

Performance
−JR East Group at a glance−

04. PERFORMANCE

*Figures are for FY2025

Learn more!

JR East Environment Access
Tokyo Resource Recycling Center tour

JR East Environment Access Tokyo Resource Recycling Center Tour image

Held on Saturday, December 14, 2024
20 pairs, 40 people invited
Participants were invited to a facility that recycles waste from stations and commercial facilities.

Participants

"It was an opportunity to visit a facility we normally cannot see. Both adults and children learned a lot."

JR East Mechatronics
Parent-child tour

JR East Mechatronics Parent-Child Tour image

Held on Saturday, December 21, 2024
8 pairs, 16 people invited
Participants visited the training facility of the company managing various station equipment such as platform doors and automatic ticket gate machines.

Participants

"We could see the behind-the-scenes of station equipment and enjoyed it with the children!"

Shareholders gathering
(JR East Research & Development Center)

Shareholders Gathering (JR East Research & Development Center) image

Held on Wednesday, February 5, 2025
25 people invited
Participants toured the R&D Center facilities and attended a discussion with the director and others.

Participants

It helped me understand JR East's railway technology development initiatives.

Railway Museum Night Museum

Railway Museum Night Museum image

Held on Saturday, February 22, 2025
500 groups, 2,000 people invited
The Railway Museum was specially reserved at night. A limited event including a special lecture by the deputy director was held.

Participants

We could enjoy the museum with children in a less crowded environment!

Shinkansen General Rolling Stock Center special tour &
JR Fruit Park Sendai Arahama tour

Shinkansen General Rolling Stock Center Special Tour & JR Fruit Park Sendai Arahama Tour image

Held on Thursday and Friday, March 6–7, 2025
40 pairs, 80 people invited
Participants toured various facilities in the rolling stock center, went strawberry picking at JR Fruit Park Sendai Arahama, and visited the Disaster Memorial Site at Arahama Elementary School.

Participants

"Felt the employees' love for railways!" "Understood that the Group is seriously committed to regional reconstruction."

TAKANAWA GATEWAY CITY
Special tour

TAKANAWA GATEWAY CITY Special Tour image

Held on Tuesday, March 25, 2025, morning and afternoon
40 pairs, 80 people invited
Participants were given a special tour of TAKANAWA GATEWAY CITY two days before its opening.

Participants

"I got to witness JR East's large-scale development site firsthand. It was a valuable opportunity."

Participating in the Haneto dance at the Aomori Nebuta Festival

Image of Haneto participation in "Aomori Nebuta Festival"

Held on Monday, August 4, 2025
30 people (maximum 4 people per group)
Our group participates every year as part of our regional revitalization efforts in the Aomori Nebuta Festival, and we invited our shareholders to participate as Haneto floats.

Participants

"It was great that I was able to participate in the dance instead of just watching, which is usually a high hurdle for individuals, as it requires preparing costumes and other things."

Shinkansen cleaning experience
~ JR EAST Technoheart TESSEI General Training Center ~

Shinkansen Cleaning Experience ~ JR EAST Technoheart TESSEI General Training Center ~ Image

Friday, August 22, 2025
20 pairs, 60 people invited
Using a mock-up of a Shinkansen train, participants had the opportunity to try cleaning the interior of the train and take commemorative photos with their parents and children.

Participants

"I was delighted by the kindness of everyone who welcomed me at TESSEI. The cleaning experience has changed my perspective on using the Shinkansen."

Railway Museum Night Museum

Railway Museum Night Museum image

Held on Saturday, August 30, 2025
550 pairs, 2,200 people invited
Railway Museum was specially reserved for the evening, and exclusive events were held, including a special lecture by the deputy director.

Participants

"We had the entire building to ourselves after closing time, and the number of people was limited, so it was easy to get around the building. There were exclusive events being held, and I was glad I was able to participate."

Shareholders' Meeting - Our Group's Initiatives in the Nagano Area

Shareholders' Meeting - Our Group's Initiatives in the Nagano Area - Image

Held on Tuesday, September 2, 2025
25 people invited
Nagano Station Manager introduced the company's initiatives for regional revitalization, and a discussion meeting was held between the Nagano Branch Manager and shareholders.

Participants

"The business explanations given by Nagano Station Manager and Nagano Branch Manager were easy to understand even for a layman, and I was able to get a good understanding of the company's policies and the direction it is aiming for."

General Training Center Crew Experience Event

Image of the General Training Center crew experience event

Held on Saturday, October 4, 2025
8 pairs of 16 people invited
At JR EAST 's training facility, the participants had the opportunity to experience being a train driver or conductor while operating a train simulator and safety equipment on platforms.

Participants

"I'm happy that we were able to have such a fulfilling experience with such a small group. I especially enjoyed the time we spent on the driving and conductor simulators."

Tour of our group's renewable energy facilities

Image of a tour of our group's renewable energy facilities

Friday, October 24, 2025
10 pairs, 20 people invited
They were given a tour of the wind and solar power plant and tomato cultivation facility that JR EAST Energy Development Co., Ltd. has built together with the local community in Fukushima Prefecture.

Participants

"I had never been so close to a wind turbine before, and it was a valuable experience to hear about the various issues surrounding mega solar power plants from someone who actually operates them."

JEF United Ichihara Chiba
Parent-child soccer class

JEF United Ichihara Chiba Parent-Child Soccer Class Image

Held on Sunday, November 9, 2025
15 pairs, 30 people invited
After a stadium tour of Fukuda Denshi Arena, a parent-child soccer workshop was held by JEF United Chiba Ichihara.

Participants

"The parent-child soccer class was great because there were lots of practice sessions and coaches, so it was a great workout! My child said he enjoyed the final game."