Quick Guide to JR East | Corporate Website: JR EAST

Connecting Security and Excitement to the Future
~Realizing a society full of compassion and enthusiasm~

We will strive to deliver both security and excitement by growing our two main axes ̶ railway-focused Mobility and Lifestyle Solutions ̶ and by generating synergies that are only possible because we operate in both. Through these efforts, we aim to create new value for society.
Our ultimate goal is a people-focused Lifestyle Transformation (LX).
We are committed to upholding the management philosophy “good for all” returning the value created through our business activities to our customers, local communities, shareholders and investors, and to enhancing the well-being of our employees and their families, while also channeling it into the Groupʼs continued development.

Yoichi Kimura, President and CEO East Japan Railway Company

TOPICS
01Business and Strengths
02Vision
03Dividends and Shareholder Benefits
04Performance

Topics

TOPICS

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Stock Price Information

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Securities code 9020 – Closing price, change from previous day, and trading volume values

Strengths and Businesses
−The three strengths of the JR East Group−

01 STRENGTHS & BUSINESSES

JR East Group's three strengths: Trust image

Brand power Trust

It is necessary not only to inherit the experience and expertise cultivated by our predecessors,
but also to aim to become a true technical service industry that transforms society with cutting-edge technology capabilities,
thereby meeting the expectations of our stakeholders.

Safety investment amount (five years from FY2024)

Approx. 1.3 trillion yen

Number of railway accidents
(Comparing travel times in 1987 vs. 2025)

Approx. 68 ％decrease

(Number of stations and tracks with platform doors installed / FY2025)

144 stations 345 platforms

JR East Group's three strengths: Employees image

with diligence
and sincerity Employees

Each Group employee diligently and sincerely carries out their daily operations,
supporting the lives of our customers and local communities, as well as social infrastructure.

Number of employees

Approx.70,000

Training hours per employee

Approx.40hours/year

Average length of service

15.1years

Female employee ratio

25.8%

*All figures are for FY2025

JR East Group's three strengths: Network image

Between the real and the digital Intersection

Our strength lies in a network that combines real connections with digital capabilities,
connecting and expanding them seamlessly.

Number of customers using JR East Group products and services

Total.36.0million per day

Number of railway stations (including BRT)

1,684stations

Number of retail shops and restaurants

885shops

Number of shopping centers

171shopping centers

Number of leasable office properties

58properties

Number of hotel rooms

10,496guest rooms

Number of Suica cards issued

1億2,435万枚 124.35million cards

Number of shops where E-money can be used

2.28million shops

*All figures are for FY2025

- Business Segments of the JR East Group -

The JR East Group manages its businesses based on the dual axes of Mobility and Lifestyle Solutions. With four business segments comprising 13 businesses, we pursue consolidated cash flow management from a medium- to long-term perspective through integration and collaboration between the Group’s businesses.

Relationships of segment, business, and strategies as growth foundation

Operating Revenues
(¥billion)

Operating Income
(¥billion)

Assets
(¥billion)

Transportation

Retail & Services

Real Estate & Hotels

Others

*All figures are actual results for FY2026.3 *Total operating income and total assets do not match the sum of each segment's figures due to adjustments.

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Vision

02. VISION

The JR East Group,
with all employees, will continuously create security and excitement,
respond to stakeholder trust,
and realize a fulfilling life for everyone.

The JR East Group will leverage the strengths and capital
of the Mobility and Lifestyle Solutions to steadily implement growth strategies based on the five engines for growth.

We will fully utilize the synergies of our dual-axis management to create new markets while working to resolve our material issues.

By creating new value in the form of Lifestyle Transformation (LX),
we deliver security and excitement to our stakeholders and generate social and economic value.

JR EAST Group's Value Creation Model

Growing Strategy through Dual-Axis Management

We will promote a growth strategy that leverages our strengths in both mobility and lifestyle solutions. We will evolve Suica as the foundation for all our businesses and create synergies through our dual-pronged management approach.

*J-TOD = JR East-Transit Oriented Development
(Railway network-based town development leveraging the strengths of the JR East Group)

Overview of Numerical Targets

In addition to growing existing businesses, we aim to rapidly enhance our earning power and achieve discontinuous growth.

*1 EBITDA = Operating income + Depreciation expense *2 ROA = Return (=operating income) on assets *3 Net interest-bearing debt = Balance of Interest-bearing debt ‒ Balance of Cash and cash equivalents *4 ROE = Return(=profit attributable to owners of parent) on shareholders' equity Note: Based on the accounting standards applied by our Group as of the end of March 2026.

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