History Since the Establishment of JR East

Vietnam’s Ho Chi Minh City Metro Line 1, with operational training by Japan International Consultants for Transportation Co., Ltd., opened

Slit-frame platform doors introduced at Bubaigawara Station on the Nambu Line

Suica Renaissance announced

Applied for a fare revision

Began operation of the Shinkansen monitoring train SMART-Red

Track switching (northbound Keihin-Tohoku Line) conducted as part of the Ōimachi Station redevelopment project

Second track switching conducted in conjunction with construction of the new inbound approach track for the Yamagata Shinkansen at Fukushima Station

Launched eki-net Q Ticket, a new QR code-based ticketless service, in the JR East Tohoku area

Monthly transactions using transportation IC cards exceeded 300 million

Shibuya Station New South Gate opened

Commenced testing for the Hako-byun project’s business rollout

Formulated the JR East Group resource recycling business concept UPCYCLING CIRCULAR

Established JR East Real Estate Co., Ltd.

Formulated the JR East Group Mid-to-Long-Term Business Growth Strategy “Beyond the Border”

JRE BANK service launched

*JRE BANK is a service where ViewCard acts as a bank agent for various contract arrangements, with Rakuten Bank serving as the affiliated bank.

Track switching (1st phase: temporary outbound line) conducted between Higashi-Washinomiya and Kurihashi Station on the Tohoku Line as part of the Furutone River Bridge reconstruction work

JR Aomori Station East Exit Building opened

Niigata Station Building Store (CoCoLo Niigata) opened

Shinjuku Station ticket gate store (EATo LUMINE) opened

1st JR East Regional Co-Creation Awards held

Yokohama Station Building Co., Ltd. and Shonan Station Building Co., Ltd. merge to establish JR Yokohama Shonan City Create Co., Ltd.

• ・ New General Employer Action Plan announced based on the Act on the Promotion of Women's Active Engagement in Professional Life and the Act on Advancement of Measures to Support Raising Next-Generation Children
• ・ Transferred KiHa 40 and KiHa 48 trains to the State Railway of Thailand (SRT)

• ・ Timetable revised
• ・Yamagata Shinkansen new Series E8 train begins operation
• ・ Extension and opening of the Hokuriku Shinkansen between Kanazawa and Tsuruga
• ・ Series E8 Tsubasa trains began operating at 300 km/h between Utsunomiya and Fukushima
• ・ Revised fare structure for Green Cars on local trains in the Tokyo metropolitan area
• ・ Suica service begins at 21 stations in Yamagata Prefecture

JR East opened J’s Gate Dining, a Japanese-themed food zone, at a commercial facility adjacent to a railway station in Malaysia

Eki-net began offering Shinkansen e-tickets and discounted fares for passengers with physical or intellectual disabilities via Mynaportal integration

Signed a memorandum of understanding with the University of Birmingham (UK) to mutually collaborate on rail-centered innovation, railway workforce education, and R&D

Improved the Shinkansen Early Earthquake Detection System

Opened the Ueno Hirokoji Exit Vision and PLATFORM13 at Ueno Station, the model station for the Beyond Stations initiative

Completed all track switching work associated with Shibuya Station redevelopment work

Same-platform transfers started at Shinagawa Station between the Keihin-Tohoku Line (for Omiya) and Yamanote Line outer loop (for Shibuya/Shinjuku)

The Shinanogawa Power Plant Business Improvement Promotion Department, Energy Strategy Department and Energy Management Center were integrated.
Established the Energy Planning Department

Shinkansen office cars begin operation (all Tohoku, Jōetsu, and Hokuriku Shinkansen lines)

Launched the regional and tourism-focused MaaS package, Tabi-CONNECT

Conducted self-driving tests of the Series E7 Shinkansen on non-revenue (deadhead) sections

Full-scale rollout of Hako-byun, a luggage transport service by train, begins
(As a result, the Shinkansen Rail Go Service was discontinued on September 30, 2021)

Series E4 Shinkansen Max ended regular operations

HOTEL METROPOLITAN PREMIER TAIPEI in Taiwan

• ・ JR East Start Up Co., Ltd., JR East Consultants Company, and Liberaware Co., Ltd. established CalTa Inc (a joint venture company for the acquisition of point cloud data and the digitalization of the railway and infrastructure industries)
• ・ Renewed technical staff uniforms

• ・eki-net Travel comprehensive travel site got renewed
• ・Integrated eki-net Points into the JRE POINT program

Established JR East Real Estate Asset Management Co., Ltd.

babycal, a stroller rental service begun

• ・ TOHOKU MaaS launched in conjunction with the Tohoku DC
• ・ Start of TOHOKU MaaS (until September 30, 2021)
• ・ Renewed maintenance staff uniforms

Full-scale introduction of the contactless AI guidance system

A new elevated station building, a free passage, and upgraded barrier-free facilities opened at Aomori Station

Opened JR East Travel Service Centers at Kawasaki and Akita stations, serving as in-station hubs for tourism information and travel consultation

Launched Regional Collaboration IC Card

JR Fruits Park Sendai Arahama opened

• ・ Limited express Shonan debuts
• ・ Off-peak point service started for Suica

• ・ Timetable revised
• ・ Izumi-Sotoasahikawa Station on the Ōu Main Line opened
• ・ Implemented earlier last-train departure times on major lines within 100 km of Tokyo
• ・ Tōhoku Shinkansen begins operation at 130 km/h between Ueno and Omiya
• ・ New seats introduced on Tokaido Line limited express trains
• ・ Touch de Go! Shinkansen service expanded to all JR EAST sections
• ・ Touch de Ekinaka service began
• ・ IC commuter pass introduced across the TOICA area

Regular operations of the Series 185 and 215 trains ended

Achieved 100 locations for the STATION WORK in-station shared office network

Repeat points service started for Suica

A magnitude 7.3 earthquake off the coast of Fukushima caused prolonged suspension of Tōhoku Shinkansen services (service resumed on March 26, 2021)

Sendai Station East Exit Development Phase III (Office Building) opened for use

Last train times in the Tokyo area were moved earlier in response to requests from prefectural governors under the state of emergency

Opening of Sendagaya Station as an Ecoste (eco-station)

GENBI SHINKANSEN service ends

Enabled mobile phone use across all JR East Shinkansen sections

The Mamorail ticket-gate monitoring service expanded its coverage to 496 stations

Full-scale Shinkansen mock-up built to support large-scale refurbishment projects

Major track realignment work was completed on the Sainai River Bridge of the Tazawako Line, and new bridge girders were put into service

HOTEL METROPOLITAN YAMAGATA its South Building

• ・ JRE MALL Furusato Nozei launched
• ・ Our MaaS platform MLP was adopted by another company for the first time (Keihan Holdings Co., Ltd. for its Oku-Kyoto MaaS project)

WATERS Takeshiba opened

Official JR East Instagram account launched

Taxi dispatch service launched via smartphone app Ringo Pass

Hibiya Okuroji opened

Partnership formed with Senshukai Co., Ltd.

mobile Suica exceeds 10 million members

• ・ecute Edition Yurakucho opened
• ・Integrated post office and station counter operations at Emi Station on the Uchibō Line

• ・Southern elevated tracks of Yokohama Station opened for use
• ・ecute Edition Yokohama opened

• ・ Tōkyō Station North Passage area redevelopment completed
  (Improvements to the north passage, installation of three 24-passenger elevators, opening of Square Zero and Gransta Underground North Gate)
• ・ Gransta Tokyo, a commercial space within the station opened

Enabled mobile phone use across the entire Tohoku, Joetsu, and Hokuriku Shinkansen lines

Six JR companies launch "Let's travel! Let's enjoy Japan!" campaign

Shinjuku Station East-West Passage begins operation

Takanawa Gateway Festival held

• ・ ecute EDITION Iidabashi opened
• ・ New Iidabashi Station platform and new West Exit station building opened

JR Itabashi Station East Exit Building opened

• ・ JR-EAST HOTEL METS PREMIER YOKOHAMA SAKURAGICHO and CIAL Sakuragicho Annex opened
• ・JR-EAST HOTEL METS YOKOHAMA opened inside JR Yokohama Tsuruyacho Building

NEWoMan Yokohama and T-Joy Yokohama opened at JR Yokohama Tower

• ・ Energy Strategy Department established to further promote ESG management through contributions to a decarbonized society and energy diversification
• ・ MaaS & Suica Promotion Headquarters established by integrating the MaaS business divisions of the IT & Suica Business Headquarters and the Technology Innovation Promotion Headquarters

• ・CIAL Yokohama ANNEX opened inside JR Yokohama Tsuruyacho Building
• ・ CIAL Yokohama opened inside JR Yokohama Tower

• ・ atre Takeshiba (Phase I) at WATERS Takeshiba opened
• ・ Partial opening of Gransta Tokyo, a redevelopment project around the Tōkyō Station north passage

New Saikyō Line platform at Shibuya Station opened

Started issuing Suica and top-ups within the Rakuten Pay app

Launched Suica service for wearable devices

HOTEL METROPOLITAN KAWASAKI opened as KAWASAKI DELTA (Phase I)

Long-term environmental goal “Zero Carbon Challenge 2050” announced

Renewed customer service uniforms

WATERS Takeshiba "mesm tokyo, AUTOGRAPH Collection" opened

Established Station City Energy Create Co., Ltd.

West Exit station building and northbound platform elevator at Nippori Station begin operation

• ・ Nippon Restaurant Enterprise Co., Ltd. and JR East Food Business Co., Ltd. merge to form JR East Food Business Co., Ltd.
• ・Established the Reconstruction Planning Office within the Corporate Strategies Headquarters following the abolition of the Reconstruction Planning Department, to support revitalization of disaster-affected areas

JR-EAST HOTEL METS GOTANDA opened

• ・ Locker reservation service ToLocca launched
• ・Opening of Maebashi Station as an Ecoste (eco-station)

Passenger Boarding Assistance App deployed across Nambu Line stations to enhance service for customers using wheelchairs and mobility aids

Stores opened at Takanawa Gateway Station

Harajuku Station new station building and new outer loop platform begin operation

Ueno Park Exit Station Building opened for use

PLAYatre TSUCHIURA opened

wanoi KAKUNODATE opened

• ・ Opening of Takanawa Gateway Station as an Ecoste (eco-station)
• ・ Conducted a trial introduction of Station Service robots at Takanawa Gateway Station for customer guidance, security, and cleaning tasks
• ・ Service resumes on Joban Line between Namie and Tomioka, completing restoration after the 2011 Great East Japan Earthquake
• ・ Shinkansen e-ticket service launched
• ・SAPHIR ODORIKO debuted
• ・ Rikuzen-Imaizumi Station, Ofunato-Marumori Station, Jinomori Station and Tamoyama Station on Ōfunato Line operated by BRT (Bus Rapid Transit System) opened
• ・ Akaiwaminato Station on Kesennuma Line operated by BRT (Bus Rapid Transit System) opened

Accessible facilities completed at Matsudo Station

Full-scale launch of noricon, a content delivery service using free onboard public Wi-Fi

Shin-Ōkubo Station opened accessible facilities and exit-only gates

Began a demonstration test for easy-to-tap automatic ticket gate machines

Opening of Nobeyama Station as an Ecoste (eco-station)

Expressed support for the TCFD recommendations

Began public pilot testing of Ringo Pass