JR EAST
Quick Guide to JR East

Connecting Security and Excitement to the Future
~Realizing a society full of compassion and enthusiasm~

President and CEO Yoichi Kimura Image

We will strive to deliver both security and excitement by growing our two main axes ̶ railway-focused Mobility and Lifestyle Solutions ̶ and by generating synergies that are only possible because we operate in both. Through these efforts, we aim to create new value for society.
Our ultimate goal is a people-focused Lifestyle Transformation (LX).
We are committed to upholding the management philosophy “good for all” returning the value created through our business activities to our customers, local communities, shareholders and investors, and to enhancing the well-being of our employees and their families, while also channeling it into the Groupʼs continued development.

Yoichi Kimura, President and CEO East Japan Railway Company

Business and Strengths
−The three strengths of the JR East Group−

01. STRENGTHS
JR East Group's three strengths: Trust image

Foundation and brand 
Identity of all our businesses
Trust

It is necessary not only to inherit the experience and expertise cultivated by our predecessors,
but also to aim to become a true technical service industry that transforms society with cutting-edge technology capabilities,
thereby meeting the expectations of our stakeholders.

Safety investment amount (five years from FY2024)

Approx. 1.3 trillion yen

(Occurrence rate of transport disruptions on conventional lines within
100 km of Tokyo / FY2023 (compared to FY2018))

8 % decrease

(Number of stations and platforms with platform doors / FY2023)

117 stations 233 platforms

JR East Group's three strengths: Employees image

JR East Group's
greatest strength
Employees

Each Group employee diligently and sincerely carries out their daily operations,
supporting the lives of our customers and local communities, as well as social infrastructure.

Number of employees

Approx.70,000

Training hours per employee

Approx.33 hours/year

New Business Creation Program
"ON1000" applications

502 cases

Female employee ratio

24.9%

*All figures are for FY2023

JR East Group's three strengths: Network image

Between the real and the digital Intersection

Our strength lies in a network that combines real connections with digital capabilities,
connecting and expanding them seamlessly
.

Operating kilometers (including BRT)

7,418.7km

Daily passenger numbers

about15.57million people

Number of municipalities with
comprehensive partnership agreements and collaboration agreements

43municipalities

JRE POINT members

15.01million people

Monthly transportation e-money usage

Approx.300 million transactions

*All figures are for FY2023

Vision

02. VISION

The JR East Group,
with all employees, will continuously create safety and inspiration,
respond to stakeholder trust,
and realize a fulfilling life for everyone.

Based on the trust of our customers and local communities, the JR East Group broadly develops businesses related to
mobility and businesses connected to customers' life solutions
.
By strengthening each business based on strategy, deepening integration and collaboration across the Group,
and continuously taking on new challenges in new areas,
the Group's
comprehensive strengths create new values.

JR East Group’s value creation model image
From the JR East Group's Value Creation Model

Dividends and Shareholder Benefits
−Connecting with our Shareholders−

03. BENEFIT

Performance
−JR East Group at a glance−

04. PERFORMANCE

*Figures are for FY2024