JR EAST
Quick Guide to JR East

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Connecting Security and Excitement to the Future
~Realizing a society full of compassion and enthusiasm~

President and CEO Yoichi Kimura Image

We will strive to deliver both security and excitement by growing our two main axes ̶ railway-focused Mobility and Lifestyle Solutions ̶ and by generating synergies that are only possible because we operate in both. Through these efforts, we aim to create new value for society.
Our ultimate goal is a people-focused Lifestyle Transformation (LX).
We are committed to upholding the management philosophy “good for all” returning the value created through our business activities to our customers, local communities, shareholders and investors, and to enhancing the well-being of our employees and their families, while also channeling it into the Groupʼs continued development.

Yoichi Kimura, President and CEO East Japan Railway Company

Business and Strengths
−The three strengths of the JR East Group−

01. STRENGTHS
JR East Group's three strengths: Trust image

Brand Power Trust

It is necessary not only to inherit the experience and expertise cultivated by our predecessors,
but also to aim to become a true technical service industry that transforms society with cutting-edge technology capabilities,
thereby meeting the expectations of our stakeholders.

Safety investment amount (five years from FY2024)

Approx. 1.3 trillion yen

Number of railway accidents
(Comparing travel times in 1987 vs. 2024)

Approx. 65 % decrease

(Number of stations and tracks with platform doors installed / FY2024)

140 stations 288 platforms

JR East Group's three strengths: Employees image

with diligence
and Sincerity
Employees

Each Group employee diligently and sincerely carries out their daily operations,
supporting the lives of our customers and local communities, as well as social infrastructure.

Number of employees

Approx.70,000

Training hours per employee

Approx.34hours/year

Average length of service

14.6years

Female employee ratio

24.9%

*All figures are for FY2024

JR East Group's three strengths: Network image

Between the real and the digital Intersection

Our strength lies in a network that combines real connections with digital capabilities,
connecting and expanding them seamlessly
.

Operating kilometers (including BRT)

7,418.7km

Number of railway stations (including BRT)

1,682stations

Number of Shops Where E-money can be Used

2,092thousand shops

Number of municipal authorities with which
comprehensive cooperation agreements or cooperation agreements

54municipalities

Number of customers using JR East Group
products and services

Total35.0million per day

*All figures are for FY2024

Vision

02. VISION

The JR East Group,
with all employees, will continuously create safety and inspiration,
respond to stakeholder trust,
and realize a fulfilling life for everyone.

The JR East Group will leverage the strengths and capital
 of the Mobility and Lifestyle Solutions to steadily implement growth strategies based on the Five Engines for Growth.

We will fully utilize the synergies of our dual-axis management to create new markets while working to resolve our Material issues. 

By creating new value in the form of Lifestyle Transformation (LX),
 we deliver security and excitement to our stakeholders and generate social and economic value.

JR East Group’s value creation model image
From the JR East Group's Value Creation Model

Dividends and Shareholder Benefits
−Connecting with our Shareholders−

03. BENEFIT

Performance
−JR East Group at a glance−

04. PERFORMANCE

*Figures are for FY2024