JR East has prescribed The Guiding Principles of Safety in the Code of Conduct for its safety-related employees.
Since its founding, JR East
has implemented a series
of five-year safety plans. In
FY2024.3, we formulated
our new Group Safety Plan
2028, which is our eighth
safety plan.
With the environment
surrounding the Group
changing dramatically,
we need to respond
appropriately to these
changes. The Group Safety
Plan 2028 is based on the theme of
“Taking the nature of railway work to
heart, imagine the unexpected, reach
for safety!” It identifies four key areas,
and we will proceed with specific
initiatives accordingly.
| Internal |
Potential risks brought about by changes in workstyle and organization, systems, group administration, and fewer opportunities to learn from actual accidents |
|---|---|
| External |
Potential risks related to greater intensity and frequency of natural events, population decline, advance of Digital Transformation (DX), new lifestyles resulting from Covid-19 pandemic, and diversification of workstyles |
Accordingly, we have highlighted four key areas going through particularly important changes that will be requiring attention over the coming five years. Understanding and reconsidering our daily tasks while paying attention to these areas, we can address hazards that were previously unthought of.
NO accidents involving injury or fatality, regardless of
customer, employee, or any other person
*
Significant changes in the operating environment, both internal and external, have increased the likelihood of “heretofore unforeseeable accidents or events.” We will increase awareness using undertakings focused on the actual nature of the work at hand, remembering what has been useful in similar circumstances, and we will address hazards that were previously unthought of. Starting with simple awareness and progressing onto imagining what could happen, we will prepare for hazards accordingly and prevent regrettable outcomes that we could have avoided.
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We tend to limit our thinking when planning or strategizing and focus on the
"expected", while outside those limits lies the "unexpected". But when we widen the
boundaries of the "expected", that which may have been assumed as unlikely can now
be considered as a possible future hypothesis.
The first step begins with increasing your awareness. It is important to consciously
increase awareness and widen your sphere of assumptions.
We will also change our perspective to increase our awareness.
How to increase awareness
At the foundation of our safety initiatives is a culture of safety that the JR East Group has built up over the years. We will continue to cherish and nurture this culture of safety into the future.
We have been undertaking the Challenge Safety (CS) Movement since September 1988, emphasizing that each employee must take responsibility for safety and the initiative to act.
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Actions rooted in enforcement of the CS philosophy have resulted in the establishment of important habits that have reduced the number of accidents and recurrence of common mistakes. In the Group Safety Plan 2028, we work on our ability to foresee “the unexpected” based on these five habits.
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Both safety and stability are important for railways. Trying too hard to keep to schedules sometimes results in not following safety confirmation procedures properly, which jeopardizes safety. The entire JR East Group will commit to implementing our firm Code of Conduct to stop the train when it is unsafe to proceed.
Accidents and incidents always occur at the genba. Since they occur at the genba, the sources of accident prevention can also be found at the genba. We not only go to the genba but also link our impressions of it and what we learned there to safety action.
| Actual locations | Visiting actual locations to understand actual conditions |
|---|---|
| Actual objects | Viewing actual objects (rolling stock, equipment, machinery, etc.) in order to understand actual conditions |
| Actual people | Meeting face-to-face with the people involved to understand actual situations |
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In order to prevent railway accidents and other events from occurring as well as prevent their recurrence by correctly understanding accidents and other events, analyzing their causes, and implementing countermeasures, we have established rules regarding the reporting and classification of accidents and other events, with the aim of further improving safety.