Realizing a Safe and
Secure Society
We will provide society with safe, reliable transportation, products and services by placing safety at the top of management.
Basic Concept
Since its founding, JR East has made safety its top management priority. We have sincerely learned from past tragic accidents and, using them as lessons, worked to improve safety from both tangible and intangible perspectives, including employee safety education and prioritized capital investment, and we have steadily reduced the number of accidents and incidents. On the other hand, in FY2025.3, inspections revealed inappropriate handling of press-fit values in wheelset assembly work, and there were two incidents in which the Tohoku Shinkansen had to stop due to a connecting part coming loose while the train was in motion. We take these series of incidents, which undermined the trust of our stakeholders, very seriously. We will go back to the basics to identify issues and risks, and check whether rules and systems are functioning properly. We will proactively incorporate new technologies and knowledge, raise safety awareness to a new level, and implement thorough safety measures. Furthermore, we will utilize the experience we have gained through efforts to improve the safety of Mobility, including railways, in our Lifestyle Solutions, and work together as a Group to pursue our unchanging mission of ultimate safety.
Goals
- Zero physical harm to customers and local residents
- Provision of high quality transportation, products, and services
Policy
Based on the JRE Group Safety
Plan 2028, we will further
strengthen the safety foundation
we have built so far, implement
anticipatory safety initiatives that
take the nature of things into
consideration, and pursue ultimate
safety.
We will work from the customer’s
perspective to prevent the spread
of transportation disruptions and
their impact on customers.
KPIs
You can swipe horizontally.
| KPIs (Targets for FY2032.3) | 2025.3 | |
|---|---|---|
| Railway Accidents (compared with FY2024.3) | 30% reduction |
15% reduction*1 |
| Passenger injuries on platforms (compared with FY2024.3) | 80% reduction |
9% increase*1 |
| Railway accidents attributable to the JR East Group | 0 |
2 |
| Serious incidents | 0 |
1 |
| Railway stations and tracks with automatic platform gates | 330 railway stations, 758tracks |
140 railway stations, 288tracks |
| Number of attendees at safety education course at Accident History Exhibition Hall | 70,000 in total |
9,331 |
| Number of transportation disruptions on conventional lines within 100 km of Tokyo due to internal causes and weighted by customer impact*2 | Less than 8 |
8 |
*1 Preliminary figures
*2 Number of transportation disruptions exceeding one million person-minutes calculated as number of affected passengers x delay time
