JR East Information Center

JR East Information Center

For a more pleasant travel experience, JR East Information Centers are located in many stations to provide assistance to passengers. Our staff provides friendly assistance in English for non-Japanese passengers all year-round.

This is a convenient way to get assistance with train schedules, travel guidance and other information about JR. We look forward to serving you.

Locations and Hours of Operation

JR East Information Center Landmark
This sign is the landmark of the JR East Information Center.

  • TokyoOpens in a new window

    1F
    Central Passage
    10:00 - 18:00
    1F
    Marunouchi Central Exit
    10:00 - 18:00
    B1
    Marunouchi Underground Central Exit
    * Inside the ticket gates
    10:00 - 18:00

  • ShinjukuOpens in a new window

    2F
    South Gate
    * Inside the ticket gates
    10:00 - 18:00
    2F
    South Gate
    * Outside the ticket gates
    10:00 - 17:00
    B1
    West Gate
    * Inside the ticket gates
    10:00 - 17:00

  • UenoOpens in a new window

    1F
    Central Gate
    * Outside the ticket gates
    10:00 - 18:00

Office hours are subject to change and offices are subject to close without notice.

Available at the Center

We assist you with train time schedules, travel guidance and other information about JR.