Termes et conditions

Article 1

These rules are intended to stipulate the content and conditions of use of the services which the East Japan Railway Company (hereinafter referred to as "JR East”) stipulates in the IC Card Ticket Handling Rules (East Japan Railway Company Public Announcement No. 24, of October 2001. Hereinafter referred to as the “IC Card Handling Rules”) in AppendixⅠ as the content and conditions of use of the services of Suica (hereinafter referred to as “the Suica”).

Article 2

Any matters that are not defined in these rules shall be governed by the IC Card Handling Rules, Procedural Regulations for the East Japan Railway Company’s Suica E-Money (East Japan Railway Company Public Announcement No. 34, of March 2004), Rules for the Use of Suica Pocket, and the regulations, rules and special provisions stipulated by the operating entities of the apps/services stipulated in AppendixⅠand AppendixⅡ. However, these rules shall take precedence if any discrepancies or contradictions arise between them and the stipulations of these rules.

Article 3

Any terminology that is not defined in these rules shall be as stipulated in the IC Card Handling Rules and East Japan Railway Company Passenger Transport Business Regulations (East Japan Railway Company Public Announcement No. 4, of April 1987. Hereinafter referred to as the “Passenger Transport Regulations”). Unless specifically so written, the definitions regarding Suica functions, etc. stipulated in the IC Card Handling Rules shall be read as regarding the functions, etc. of The Suica.

1. (1) Mobile device: A mobile terminal, such as a phone or watch, installed with an IC chip and is used as a storage medium, and that is capable of completing the settings stipulated by JR East and utilizing The Suica. The applicable mobile devices are announced by the operating entities of the apps/services stipulated in AppendixⅠ.
2. (2) User: A person who has completed the procedures stipulated in Article 7 to commence utilization, and who utilizes The Suica issued by JR East.
3. (3) Suica Card: A Suica Card as defined in IC Card Handling Rules Article 5.
4. (4) Mobile Suica: The service provided to a user who has registered membership as stipulated in Article 10. A user who has registered membership is referred to as a “Mobile Suica member.”
5. (5) JR East app: Application software operated by JR East, as Sections A and B in AppendixⅠ.
6. (6) Other company’s app: Application software operated by a company other than JR East, as Sections C, D, E, F, G, H, I, J and K in Appendix I, and Appendix II.
7. (7) Affiliated store app: Application software provided in connection with JR East’s app to perform the procedures stipulated in Article 15 Paragraph 1 Clause 1 or Article 16, as in Application Software in Appendix II.
8. (8) Apps: General term for the apps in AppendixⅠand AppendixⅡ.
9. (9) Suica Apps: The apps of JR East and other companies in AppendixⅠ.
10. (10) Support Center: The support desk operated by JR East for Mobile Suica members.
11. (11) Website: The internet site operated by JR East to transmit information regarding the Suica.
12. (12) Members’ Menu: The dedicated website operated by JR East that is provided for Mobile Suica members so that they can carry out the procedures stipulated in Article 17 Paragraph 4, Article 18 Paragraph 2, Article 19, Article 28 Paragraph 4, Article 30 Paragraph 1, and Article 32 Paragraph 3.
13. (13) Telecommunications carrier: A mobile network carrier or mobile virtual network operator who provides the communications services required to use The Suica.
14. (14) Software: Software that is required to use The Suica and is provided by JR East, the telecommunications carrier, or the mobile device manufacturer. (This includes the OS shown in AppendixⅠ.)
15. (15) Suica password: The password to log in to JR East app and members’ menu, set at the time of membership registration, as stipulated in Article 10.
16. (16) Registered Suica: A Suica in which data is stored that identifies an individual, such as their name, gender and date of birth.
17. (17) Unregistered Suica: Any Suica other than that described in the preceding clause.
18. (18) Suica Pocket: A system under which members and users in Section F in Appendix I perform prescribed procedures on their mobile device or in an affiliated app, etc. to enable JR East to charge a mobile device belonging to a member or user in Section F in Appendix I in the form of cash or a registered value equivalent to cash.
19. (19) Sharing settings: Settings for the Family Sharing service provided by Apple Inc. through which a user of an app in Section C of Appendix I (Wallet) (hereinafter referred to as “administrator”) can share the administrator’s Family Sharing account with persons other than the administrator (aged 13 or over; hereinafter referred to as “users”) for purposes such as using Suica as stipulated below.
20. (20) Sharing Settings Suica: A Suica service issued to an app in Section C of Appendix I (Watch) for users set in the Family Sharing settings according to the preceding clause.
21. (21) One-Time Credit Card Payment: A payment service through which mobile Suica members make payments using a credit card belonging to a legal representative, etc. The credit card details for these payments are under the name of the credit card holder.
22. (22) Scheduled graduation date: The date on which a student is expected to graduate, verified by a designated representative of the school using an attendance certificate, etc.
23. (23) Expiry date of student commuter pass: The date until which a student can continue a student commuter pass, as set in the app by the Support Center according to the student’s scheduled graduation date (April 30 of the academic year after the scheduled graduation date).

Article 4

The stipulations in the IC Card Handling Rules Article 4, Article 7, Article 8, Article 10, Articles 12 to 18, Article 22 Paragraphs 2 to 4, Article 23 Paragraph 2, Article 24 Paragraphs 11 and 14, Article 26-2 Paragraphs 3 to 5, Article 27 Paragraph 5, Article 27-2 Paragraph 2, Article 30, Article 37-2 Clauses 6 and 7, Article 40 Clause 1, Article 47, Article 49, Article 49-2, Article 49-3, and Article 53 do not apply to The Suica.

2. Services that are stipulated as available only to Mobile Suica members shall not be provided to any users who do not become Mobile Suica members.
3. These rules shall not be applied to matters regarding the use of other companies’ apps, or their services. JR East bears absolutely no responsibility regarding the use etc. of other companies’ apps.
4. After issuing an advance notification or announcement in the prescribed manner, JR East may revise these rules without notifying the user in advance and without approval of the user. However, other than in cases stipulated separately, the details of the revisions shall be announced and published on JR East app and website. The revised rules shall be applied after the revision. The user shall be deemed to have agreed to the revised rules from the time that he/she first use their The Suica after the revision.

Article 5

The contract of use shall become valid upon completion of the issue of a The Suica, as stipulated in Article 7. In addition, when a The Suica has received a transferred issue in accordance with the stipulations in Article 8, these rules shall apply to The Suica upon completion of the transferred issue procedures. For Sharing Settings Suica, an agreement is made between JR East and the administrator and user at the time the administrator issues Sharing Settings Suica to the user through an app in Section C of Appendix I (Watch), and the rules etc. apply from this point.

2. With regard to the purchase of a Suica Commuter Pass Card (hereinafter referred to as a “commuter pass”) or Suica Green Car Ticket Card (hereinafter referred to as a “Green Car ticket”), or Suica Discount Pass Card (hereinafter referred to as a “discount pass”), the transaction contract for the said service shall become valid once the Mobile Suica member has completed the purchase procedure in JR East app, and the transaction has been processed by the mobile device.

Article 6

The ownership of The Suica shall reside with the user, and JR East shall not receive the deposit for The Suica stipulated in IC Card Handling Rules Article 6.

Article 7

Once the person who wishes to use The Suica (hereinafter referred to as the “applicant”) has agreed to these rules and the rules etc. stipulated by the operating entity of the Suica app, and has completed the necessary procedures to commence utilization, JR East can issue The Suica via the relevant app, and the applicant becomes the user. However, if the user in Sharing Settings is an applicant, the administrator must receive the user’s agreement to the applicable rules etc. before issuing Sharing Settings Suica to the user, and must ensure that the user complies with the applicable rules etc. The method used for the procedures to commence utilization is determined by the operating entities of the Suica apps. JR East carries out the registration of the applicant as a user of The Suica (hereinafter referred to as the “user registration”), based on the details supplied by the applicant to the relevant Suica app in the procedures to commence utilization. However, JR East may refuse user registration and use of this service if it is ascertained that any of the following reasons apply.

1. (1) If a user or applicant does not exist, or cannot be contacted by the operating entity of the relevant Suica app
2. (2) If a user or applicant is under 12 years of age
3. (3) If a user or applicant is a minor and has not obtained the consent of a legal representative
4. (4) If a user or applicant has been placed under guardianship, curatorship or assistance, and has not obtained the consent of their adult guardian, curator, or limited guardian
5. (5) If the content of the user registration contains mistakes, omitted entries, or untruths etc.
6. (6) If the content of the user registration contains symbols, letters, and so on that JR East’s system does not accept
7. (7) If a user or applicant has already registered as a user via the same app or mobile device
8. (8) If a user or applicant who has previously registered as a user has failed to pay for the use of The Suica in the past
9. (9) If a user or applicant who has previously registered as a user is carrying out procedures to commence utilization and reimbursement without authority
10. (10) If a user or applicant has had their user’s rights suspended or revoked due to previous wrongdoing, or improper use, etc.
11. (11) If any of the reasons to suspend or revoke membership rights stipulated in Article 21 Paragraphs 3 and 4 apply to the user or applicant
12. (12) If JR East has judged it inappropriate to accept an applicant as a user due to a reason such as previous improper utilization or being deemed to have acted in bad faith

2. Even after user registration, JR East may check the matters stipulated in the preceding clauses and deny use of The Suica.
3. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user or applicant resulting from the denial of user registration stipulated in Paragraph 1.
4. Users of the apps/services as Sections A, B, C, G, I, and K in Appendix I can receive multiple issues of The Suica, and the transferred issue stipulated in Article 8, in those apps. (Only multiple issues in the case of Section G, I, and K, no transferred issues. However, applications in Section A can be operated with multiple issues in the case of Section I and K.) However, the number of issues or transferred issues they may receive will have an upper limit that depends on the system of the Suica app and operating entity, and on the mobile device.
5. If multiple issues or transferred issues have been received, as stipulated in the preceding paragraph, the SF balances of each issue cannot be consolidated into one. Furthermore, items such as an SF balance, commuter pass, Green Car ticket, or discount pass cannot be transferred to another The Suica.
6. Even if the user has received multiple issues or transferred issues, as stipulated in Paragraph 4, more than one The Suica card cannot be used at the same time. In accordance with the stipulations of Article 41, the user must select one to use.
7. When a user of the apps in Appendix I receives an issue or transferred issue (as stipulated in Article 8) of The Suica that is used jointly by multiple mobile devices, he/she can only receive an issue or transferred issue, as stipulated in this article, or use it as stipulated in Article 40, if the mobile devices which will use it jointly are managed by the same account of the management system (hereinafter referred to as the “management system”) provided by the operating entities of the apps as Sections C and D in Appendix I. The Suica that is jointly used by mobile devices can only be used by the person who owns the management system account in their own name. In addition, The Suica cannot be used simultaneously by multiple mobile devices that have joint use of it.
8. When a user of an app as Sections C, E, G, I, or K in Appendix I has set up JR East app in the same mobile device, he/she can also use the said Suica in JR East app.
9. When a user of JR East app has set up an app as Sections C, E, or G in AppendixⅠ in the same mobile device, and has agreed to the rules etc. of the operating entity of the said app, he/she can also use the said Suica in that app.
10. The use of JR East app and other companies’ apps stipulated in Paragraphs 8 and 9 is only possible when the same OS and the same management system account are used.
11. A user of the apps as Sections A, E, G, I, or K in Appendix I must set the app as Section D in the same mobile device as the management system. A user of the apps as Section J in Appendix I must set the app as Section D as the management system when using it as stipulated in Article 19. Please note that The Suica cannot be issued in the app as Section D.
12. When issuing The Suica as stipulated in this article, it may be necessary to charge (top up) The Suica with more than the minimum amount stipulated by the operating entity of the Suica app.

Article 8

In accordance with the stipulations in IC Card Handling Rules Article 5, the data in a Suica Card loaned by JR East can be transferred to an IC chip installed in a mobile device via a prescribed procedure in the apps in Sections A and C (only in the case of Wallet in Section C) of AppendixⅠ. The user can receive a transferred issue of the said Suica Card’s SF balance, commuter pass, and discount pass as The Suica. (Only possible for a discount pass if a Registered Suica is transferred via a procedure of Wallet in Section C.) However, this procedure cannot be carried out if the data of a valid Suica Green Car Ticket or the like are included in the said Suica card, or if it has been inspected by an automatic ticket gate to access a platform but the exit inspection has not yet been performed (hereinafter referred to as “while in transit”). Moreover, a transferred issue cannot be received by the app as Section A if there is no commuter pass data in the Suica Card within 13 months after the issue date.

2. A transferred issue cannot be made from The Suica to a Suica Card.
3. When The Suica receives a transferred issue, it is treated as a Registered Suica or Suica Commuter Pass under the same name as the Suica Card, or as an Unregistered Suica as defined in IC Card Handling Rules Article 3.
4. If The Suica has already been issued to a mobile device, it cannot receive a transferred issue of a Registered Suica or Suica Commuter Pass that is registered with a different name. If the mobile device receives a transferred issue of an Unregistered Suica, it will be treated as a Registered Suica under the same name as the already issued The Suica. However, if an Unregistered Suica has already been issued to a mobile device, it can receive a transferred issue of an Unregistered Suica.
5. The procedures for a Suica Card after a transferred issue shall be as stipulated in the following clauses.
   1. (1) Section A
      The Suica Card can no longer be used as a result of the transferred issue. The user shall return the Suica Card to JR East, and JR East shall return the deposit stipulated in IC Card Handling Rules Article 6.
   2. (2) Section C
      The Suica Card shall become invalid as a result of the transferred issue, and its loan as stipulated in IC Card Handling Rules Article 5 Paragraph 1 also expires. In this event, regardless of IC Card Handling Rules Article 5 Paragraph 3, it is the user’s responsibility to dispose of the Suica Card by a method such as cutting it up. JR East shall renounce its ownership rights over the Suica Card coincident with its disposal by the user. The deposit stipulated in IC Card Handling Rules Article 6 shall be deemed to have been returned to the user by JR East when an equivalent SF balance is added to The Suica via the transferred issue procedure.
6. When a Suica Card becomes invalid after a transferred issue, the unique identification number assigned to that Suica Card also expires, and the services managed or utilized by means of that unique identification number are not inherited by The Suica. However, this does not apply in cases where there are provisions for separate procedures to continue their use etc. and those procedures have been carried out.
7. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from a malfunction of the mobile device or an unstable connection during the procedure described in this article.

Article 9

No membership or usage fees are charged for The Suica. However, this does not apply in cases where the operating entities of other companies’ apps stipulate otherwise.

2. Regardless of the stipulations in the preceding paragraph, a set handling fee stipulated by JR East will be incurred if the user initiates a procedure described in Articles 18, 29, 30, 34, 35 and 39, such as a revision or reimbursement.

Article 10

A user who is a resident of Japan is required to register as a Mobile Suica member (a procedure hereinafter referred to as “membership registration”) in order to use the services in Article 15 Clause 3, Article 17 Paragraph 4, Article 18 Paragraph 2, Article 19, Article 28, Article 30, Article 32, and Article 36. A user who resides outside of Japan cannot register as a member.

2. If a user of the apps as Sections A, B, C, E, G, I, J, and K in Appendix I utilizes The Suica after registering their membership, the Suica is treated as a Registered Suica as defined in IC Card Handling Rules Article 3 Clause 1. However, if a user registers their membership in the apps as Section B in Appendix I, they can register their gender as desired regardless of the stipulations in Article 3 Clause 16. In addition, if he/she have received multiple issues of The Suica, as described in Article 7 Paragraph 4, or a transferred issue as described in Article 8, when membership registration is carried out for one of those issues, the remainder will all be treated as Registered Suicas under the same name.
3. A user of the apps as Sections A, E, G, I, J, and K in Appendix I who have carried out the issue procedure described in Article 7 shall be deemed to have registered their membership at that time.
4. A user of the apps as Sections B and C in AppendixⅠ who have received an issue as described in Article 7 or a transferred issue as described in Article 8 shall be deemed to have registered their membership by completing a prescribed procedure in the Section B app. The SF balance, commuter pass and discount pass data of The Suica prior to membership registration are inherited after the membership has been registered.
5. If there are any changes to the membership information registered, the user shall promptly revise that information.
6. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from any failure to revise information as stipulated in the preceding paragraph.
7. Users of the apps as Sections F and H in Appendix I and users of Sharing Settings Suica cannot register as a Mobile Suica members. However, users of Sharing Settings Suica can register as members after canceling their sharing settings.

Article 11

The user shall be responsible for, and bear the cost of, setting up and maintaining the mobile device, software, communications contract that must be concluded with the telecommunications carrier, and all other equipment and arrangements required to use The Suica.

2. It is the user’s responsibility to pay the communication fees that are required when using The Suica and the Support Center.
3. It is the user’s responsibility to furnish a printer and pay any printing costs etc. that are required when using the Members’ Menu.
4. The Suica cannot be used if the mobile device has broken down or run out of battery, or if there is no stable connection. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from such circumstances.

Article 12

The user is to comply with these rules, the rules stipulated separately by the operating entities of the apps, and with the prescribed operating methods etc. of the apps. If JR East suffers any damage as a result of the user acting in a way that transgresses those rules etc., or as a result of the user’s improper or illegal actions, JR East may demand compensation from the user.

Article 13

A Mobile Suica member is personally responsible for the management of the Suica password set for JR East app.

2. A Mobile Suica member must not dispose of a Suica password in any way, for example by disclosing, lending, transferring, selling, or pawning it to a third party.
3. If JR East has identified and handled the identical Suica password in JR East app, the Mobile Suica member shall bear responsibility for any loss suffered due to such causes as their inadequate management of their Suica password, their mistaken use of it, or its use by a third party. JR East bears absolutely no responsibility for any loss due to such causes.
4. If a Mobile Suica member can no longer use The Suica as a result of having forgotten their Suica password, he/she shall reset their Suica password via the specific procedure stipulated by JR East.
5. If a Mobile Suica member discovers that their Suica password has been utilized by a third party and used fraudulently for services connected with The Suica, he/she shall immediately inform the Support Center and deal with the situation in accordance with JR East’s instructions.

Article 14

In order to ensure smooth operation of passenger transport, or when deemed necessary, JR East may restrict or suspend the issue of The Suica and the user registration without giving prior notice. Moreover, if any of the following clauses apply, JR East can suspend, restrict, pause or terminate the use of The Suica.

1. (1) If equipment required for a system managed or operated by JR East is undergoing maintenance or an inspection, or if a malfunction has occurred
2. (2) If a telecommunications carrier is carrying out maintenance or an inspection of equipment required for the operation of a system managed or operated by JR East, or if a malfunction, interruption or suspension of its services has occurred, or if there is a danger of that happening
3. (3) If the operating entities of the Suica apps have terminated services related to the use of The Suica
4. (4) If mobile device production has been halted, suspended or terminated, or if there is a danger of that happens
5. (5) If there is some other situation where it is unavoidable

2. When JR East carries out a procedure described in the preceding paragraph, it shall post that information on the website. However, this does not apply in cases where an urgent need arises or if the cause lies in other companies’ apps, or if there is some other situation where the said procedure is unavoidable.
3. JR East may restrict or suspend a user's use of the services and functions of apps if the user is found to have used the apps in a manner deemed inappropriate, or other cases where such measures are deemed necessary.
4. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from measures stipulated in Paragraphs 1 and 3.
5. If The Suica cannot be used while in transit due to a cause such as a malfunction of the mobile device or its battery running out, the user shall pay the passenger fare and fee for the trip or ride in cash or by some other means.

Article 15

The charging (top up) of The Suica shall be done as stipulated in the following clauses.

1. (1) In addition to the prescribed procedure in the apps to charge The Suica, it is possible to use cash to charge The Suica at a machine that can procedure the charging of The Suica, or at a location such as a store which accepts the charging of The Suica. However, the SF balance per Suica has an upper limit of 20,000 yen.
2. (2) Regardless of the preceding paragraph, JR East may place charging restrictions on a user who has admitted to the improper use of The Suica. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from such circumstances.
3. (3) If a Mobile Suica member (excluding those using the app as Section J of Appendix I) has set VIEW CARD or a VIEW Type II affiliated card in their membership registration details (credit card), he/she can also utilize the Auto-Charge service, as stipulated in the Special Agreement for the Utilization of Auto-Charge Using a Mobile Suica.
4. (4) When using a student commuter pass or newly issuing a Registered Suica in the app as Section B of Appendix I, a user can charge expenses from the Company’s apps to their credit card using One-Time Credit Card Payment. However, restrictions in the amounts that can be charged apply.
5. (5) Charging is not possible in the app as Section D in Appendix I and Section D in Appendix II.
6. (6) The amounts permissible per charge are stipulated by the operating entities of the apps.

Article 16

The user (excluding those using the app as Section A, B, C, and E of Appendix II) can check the SF balance via the prescribed procedure in their app, devices capable of processing The Suica, and automatic ticket machines that can procedure Suica (excluding automatic ticket gates installed in Green Cars). Moreover, in Shared Settings Suica, administrators can also check the SF balance via the prescribed procedure.

Article 17

The user can check the SF usage log of The Suica via the procedure stipulated by the operating entity of their Suica app, and via devices capable of managing The Suica. Moreover, in Shared Settings Suica, administrators can also check the usage log via the prescribed procedure.

2. The usage log content that can be checked shall be as stipulated in the following clauses. However, it may not be possible to check the content if the device or system did not fully procedure the content at the time of use.
   1. (1) The date when the SF balance was used for a train ride or to enter or exit a gate, or was calculated, the section of line for which a fare was received, and the SF balance after the transaction
   2. (2) If The Suica was charged, the date of the transaction and the SF balance after the charge
   3. (3) If the SF balance has been used for a purpose such as buying a product, the date of the transaction and the SF balance after the transaction
3. The period in which the usage log content specified in the preceding clauses can be checked, and the number of entries that can be checked, depends on the Suica app. In JR East app, it is possible to check the 100 most recent entries to the usage log, however it is not possible to check any entry that is older than 26 weeks.
4. The usage log can be printed out by a machine capable of processing The Suica that has been designated by JR East. In addition, Mobile Suica members can check and print out the usage log via a procedure in the Members’ Menu.

Article 18

If the user no longer requires The Suica, he/she can request a reimbursement of the SF balance. However, he/she cannot request a reimbursement while in transit. Furthermore, if The Suica is utilizing services provided by a transport operator other than JR East, as stipulated in IC Card Handling Rules Article 59, the user can only request a reimbursement when he/she has completed procedures such as canceling the contract(s) for the said service(s). JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from any procedures carried out by JR East based on their request if the user has failed to carry out procedures such as the cancellation of the said contract(s).

2. Mobile Suica members can request a reimbursement via the prescribed procedure in JR East app or Members’ Menu, or by submitting a request to the Support Center. However, the reimbursement procedure shall only be carried out by JR East if the conditions stipulated in Article 21 Paragraph 6 are met. (Except when Article 21 Paragraph 2 applies.)
3. This article does not apply to the apps in Sections F and H of AppendixⅠ. Requests for reimbursements shall be made via the method stipulated by the operating entities of those Suica apps.
4. Users of the apps as Sections C, D, E, G, I, J, and K in Appendix I cannot request a reimbursement via an app operation. The user (excluding those using the app as Section J of Appendix I) must set up JR East app, and then carry out the procedure stipulated in Paragraph 2 or submit a request to the Support Center. Please note that membership registration is required for users of the apps as Section C when they undergo this procedure.
5. When JR East has received a request for reimbursement as described in Paragraphs 2 or 3, JR East shall reimburse the user via a remittance to an account specified by the user, and under their name, at a financial institution in Japan, or by some other method deemed appropriate by JR East. Reimbursement shall in principle only be possible if the user is a resident of Japan. However, in the circumstances stipulated in Article 21 Paragraph 2, or in other cases where JR East deems so necessary, the reimbursement may be remitted to an account at a financial institution in Japan that is under a name other than that of the user.
6. The user, or person who intends to receive the reimbursement, shall provide any information JR East requests in order to carry out the reimbursement stipulated in the preceding paragraph, and shall also respond to JR East’s inquiries. If the user has supplied JR East with mistaken information about an account at a financial institution in Japan (stipulated in the preceding paragraph), or if the user does not provide information requested by JR East or respond to JR East’s inquiries, JR East shall carry out the procedures up to and including the procedure stipulated in Paragraph 8, but shall not make the reimbursement until receiving a separate notification of the correct information.
7. If a Mobile Suica member requests a reimbursement while their The Suica includes a valid commuter pass, Suica Green Car ticket, or discount pass, he/she will be deemed to have requested a reimbursement of the said commuter pass, Suica Green Car ticket, or discount pass at the same time. In such a case, the stipulations in Article 30 shall apply to the commuter pass, the stipulations in Article 35 to the Suica Green Car ticket, and the stipulations in Article 39 to the discount pass.
8. If a Mobile Suica member has submitted a request for the reimbursement of the SF balance of all the Suica(s) issued in the same OS and management system, he/she shall be deemed to have submitted at the same time a request to withdraw from their Mobile Suica membership, as stipulated in Article 21.

Article 19

In cases such as where their mobile device has been lost or stolen, or has broken down, and a Mobile Suica member cannot perform the prescribed procedure in JR East app on the mobile device where The Suica was set up, the Mobile Suica member can request the registration procedure required to reissue The Suica (this procedure is hereinafter referred to as the “reissue registration”) via procedure in the Members’ menu or by submitting a request to the Support Center.

2. JR East will carry out The Suica reissue registration based on the request only when all the conditions in the following clauses have been met.
   1. (1) The person who submits the request is a Mobile Suica member at the time
   2. (2) The Mobile Suica member’s data are recorded correctly in JR East’s system
3. After the reissue registration in Paragraph 2 has been completed, JR East shall reissue a commuter pass from that day onward, and the SF balance and discount pass from the start of services the following day onward. However, even if a Green Car ticket was included in The Suica prior to the reissue registration, it cannot be reissued or reimbursed.
4. After the reissue registration, the use of The Suica is suspended from the moment when the procedure is completed in JR East’s system, and that procedure cannot be reversed. Furthermore, if an attempt is made to use the said Suica after its use has been suspended, it may become impossible to carry out the procedure and utilization stipulated in Paragraph 8.
5. Regardless of the stipulations in Paragraph 1, the user of the app as Section C in AppendixⅠ can perform a reissue registration via a procedure of the management system stipulated by the operating entity of those apps. In such cases, it does not matter whether the user is a Mobile Suica member or not.
6. Regardless of the stipulations in Paragraph 1, reissue of The Suica sometimes occurs against the intentions of the user in the apps as Sections A, B, C, D, E, F, G, I, and K in Appendix I, due to a malfunction of the mobile device, app, or software etc. In such cases, it does not matter whether the user is a Mobile Suica member or not.
7. The unique identification number assigned to The Suica expires as a result of the reissue registration, and the services managed or utilized by means of that unique identification number are not inherited by The Suica reissued. However, this does not apply in cases where there are provisions for separate procedures to continue their use etc. and those procedures have been carried out.
8. The user can use The Suica reissued by completing the prescribed procedure in a mobile device managed by the same account in the same OS and management system in which The Suica was set up prior to the reissue registration.

Article 20

JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user due to any delays or limitations that may occur in the operations or procedures of the apps as a result of a malfunction of the mobile device or software, or an unstable connection.

2. Regarding the handling of The Suica, JR East bears no responsibility towards anyone other than the user. If a Registered Suica is in the possession of, or used by, a person other than the said registered user, JR East shall bear no responsibility towards anyone other than the said registered user.
3. Except in cases stipulated in these rules or as a special case, JR East bears absolutely no responsibility even if a user suffers some disadvantage or loss as a result of acquiring some benefit from The Suica, or as a result of forfeiting or no longer being able to use the benefit acquired from The Suica.
4. Even if a request for reissue registration has been made, as defined in Article 19, JR East will offer no compensation if The Suica has been used until the completion of procedure to suspend its use.
5. The unique identification number assigned to The Suica prior to a change of mobile device expires as a result of the procedures stipulated in Section 3 Chapter 2, and the services managed or utilized by means of that unique identification number are not inherited by The Suica after the change. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from such circumstances.
6. JR East shall bear absolutely no responsibility for any loss or disadvantage suffered by the user resulting from the use of The Suica, unless they result from bad faith or gross negligence on the part of JR East.
7. A procedure carried out via an app, the Members Menu or the Support Center cannot be canceled once the operation has been completed. JR East bears absolutely no responsibility for any loss or disadvantage suffered by the user resulting from such circumstances.

Article 21

If a user wishes to terminate his/her use of The Suica, he/she shall request the reimbursement of the SF balance as stipulated in Article 18, and his/her user registration will be canceled upon completion of the said procedure. As of that point, he/she shall be deemed to have waived all rights regarding The Suica.

2. A deceased Mobile Suica member shall be deemed to have withdrawn their membership when he/she died. Regardless of the stipulations in Paragraph 6 Clause 1, JR East shall carry out the membership withdrawal procedures when the legal heir has requested a reimbursement via the procedure stipulated by JR East.
3. JR East may revoke user registration without any prior notice or notification to the user if it has ascertained that any of the reasons stipulated in the following clauses apply. In which case, the user will no longer be able to use The Suica in the mobile device.
   1. (1) The user has infringed these rules or any other rules that apply to the use of The Suica
   2. (2) Any of the reasons stipulated in Article 7 Paragraph 1 have been confirmed to apply
   3. (3) The user has failed to revise or update their user registration, and can no longer be contacted via the operating entity of the relevant app
   4. (4) JR East deems that the user is unsuitable for some other reasons
4. If JR East judges from the circumstances of The Suica’s use that there is a logical risk that the clauses in the preceding paragraph apply, or if JR East deems that there is some other need to do so, JR East may, without any prior notice or notification to the user, limit all or some of their use of The Suica, or carry out the procedures to withdraw their Mobile Suica membership.
5. JR East shall bear absolutely no responsibility even if the user suffers some disadvantage or loss as a consequence of the measures in Paragraph 2.
6. JR East will carry out membership withdrawal procedures based on the request only when all the conditions in the following clauses have been met.
   1. (1) The person who submits the request is a Mobile Suica member at the time
   2. (2) The Mobile Suica member’s data are recorded correctly in JR East’s system

Article 22

The user or applicant agrees that JR East may, after taking the necessary steps to safeguard it, use the information regarding the user in the following clauses (1) to (6) for the purposes shown in clauses a. to i.

1. (1) Name, telephone number, date of birth, e-mail address, financial institution account data, etc. (User registration content)
2. (2) Items related to the contract between the user and JR East regarding The Suica
3. (3) Details of the use of the Suica by the user
4. (4) Unique identification number stored in the IC chip installed in the mobile device
5. (5) Location information such as GPS obtainable from the mobile device (Only acquired in cases where it is necessary in order to attain the purposes of use stipulated in this paragraph, and after obtaining the explicit consent of the Mobile Suica member.)
6. (6) Image data such as credentials uploaded to the Support center as stipulated in Article 28 Paragraph 3

[Purposes of use]

1. a. To confirm the content of the user registration
2. b. To confirm the user qualifies to purchase a commuter pass for a student
3. c. For contact required to provide The Suica services
4. d. To register the user of a Registered Suica as stipulated in Article 10 Paragraph 2
5. e. To provide information about services and promotional campaigns etc.
6. f. To use and provide information acquired from the understanding and analysis of user data and usage trends (This however does not include data that can identify an individual)
7. g. To provide information about businesses managed by JR East group companies that are listed in documents such as JR East’s annual securities report (Specific business details are announced via methods prescribed by JR East, such as websites.)
8. h. To confirm where a reimbursement is to be remitted (Financial institution account data is only used for this purpose.)
9. i. For necessary communications with credit card issuing companies etc. regarding the payment of fees etc. related to the use of The Suica, and to confirm the validity of credit cards

2. If the user’s mobile device malfunctions or the like, the user consents to JR East providing parties such as the telecommunications carrier with whom the user has a communications services contract and the manufacturer of the mobile device with information listed in Clause 4 of the preceding paragraph in order that the said malfunction or the like can be investigated and dealt with, and the user contacted. JR East shall only provide that information after taking the necessary steps to safeguard it.
3. The user consents to the fact that JR East may retain the personal information listed in the clauses in Paragraph 1 that is for the purpose of use stipulated in Paragraph 1, even after the user has terminated their use of The Suica. The user also consents to the deletion of the image data stipulated in Paragraph 1 Clause 6 after a specified period of time.
4. Joint use by JR East of the user’s personal information shall be as stipulated in the following clauses.
   1. (1) Jointly used personal information
      • ① Operating entities of other company’s apps: Those stipulated in Paragraph 1 Clauses 1 to 4 of this article (this only applies to data connected to the user of other company’s app.)
      • ② JR East group companies:
        The items stipulated in Paragraph 1 Clauses 1 to 5 of this article (excluding the financial institution account data etc. listed in Clause 1)
   2. (2) Joint users
      • ① Operating entities of other company’s apps
      • ② JR East group companies (However, in the case of Suica issued on or prior to March 20, 2021 (JST), joint use is only permitted when it is necessary to achieve the purposes of use stipulated in this paragraph and when the explicit consent of the user has been obtained.)
   3. (3) Purposes of use
      • ① Operating entities of other company’s apps: Purposes of use listed in Paragraph 1 of this article
      • ② JR East group companies: Items e), f) and g) in the purposes of use listed in Paragraph1 of this article
   4. (4) The party responsible for managing the personal information
      • Name: East Japan Railway Company
      • Address: 2-2-2 Yoyogi, Shibuya-ku, Tokyo, Japan
      • Yoichi Kise, President and CEO
      • * For the latest information, please refer to the corporate data on the JR East website (https://www.jreast.co.jp/e/data/index.html) or the JR East Privacy Policy (https://www.jreast.co.jp/e/policy/index.html).
5. JR East shall refuse user registration to a user or applicant who is unable to give their approval to some or all of the terms of agreement stipulated in this article. In a case where JR East has refused user registration, personal information may be used for a limited period of time, regardless of the reason why the user registration was not validated. It will only be used for the purpose in Paragraph 1 Clause a), due to the fact that the procedure to commence utilization had begun.

Article 48

Service hours shall be stipulated by JR East.

Article 49

In order to maintain and enhance quality with regard to The Suica, JR East and the operating entities of other companies’ apps may carry out any necessary updates without giving prior notice.

2. JR East bears absolutely no responsibility for any loss or other kind of disadvantage resulting from a user being unable to utilize The Suica as a result of updates, or the preparation and implementation thereof, to software, systems, apps or the like that are carried out by JR East and the operating entities of other companies’ apps.
3. JR East bears absolutely no responsibility for any loss or other kind of disadvantage resulting from a user being unable to utilize The Suica as a result of updates, or the preparation and implementation thereof, to systems or software that are carried out by telecommunications carriers, mobile device manufacturers, or the like.

Article 50

Unless otherwise provided for in rules or the like, JR East shall notify Mobile Suica members via a method which JR East deems appropriate, such as announcements in JR East app or on JR East website.

2. When a notification is given in accordance with the preceding paragraph, the notification to the user shall be deemed completed when it becomes possible for the user to see the content posted by JR East in JR East app or on JR East website.
3. Regardless of the stipulation in the preceding paragraph, the method of notifying the users of other companies’ apps shall be stipulated by the operating entities of those apps.

Article 51

If a problem concerning this service arises between the user and JR East that cannot be resolved, Tokyo District Court shall be the court of first instance with exclusive jurisdiction over reaching an agreement.