Pick-up Location

If you reserved your pass through a travel agency outside of Japan or through JR-EAST Train Reservationsite, you will need to pick up the pass at a ticket office or ticket vending machine after arriving in Japan.
This page explains where each type of pass can be picked up.

  • Passes and reserved seat ticket purchased using a pass can be picked up within their respective area of use.
  • Train tickets and seat tickets reserved through JR-EAST Train Reservation using linked rail passes can be picked up and purchased from reserved seat ticket vending machines in JR EAST area.

みどりの窓口（成田空港・空港第2ビルを除く）では、パスの受取はできません。
ただし、JR-EAST Train Reservationで予約された乗車券やパスを使用した指定席券の受取はみどりの窓口でも可能です。なお、伊豆急行線や富士急行線等JR線以外の駅では一切お受け取りができません。
パスを使用した指定席券の受取には、人数分のパス本券が必要です。

Select the pass you want to pick upRequired

Select the area you want to pick-up your passes (Optional)

Select the station where you want to pick-up your passes(Optional)

List of stations with pick-up counters

  • *The times listed are in Japan Standard Time.
  • *The number in parentheses indicates the number of locations where pick-up is available.
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    Station Map

    Pick-up locations

    • The times listed are in Japan Standard Time.