Strengths and Capitals

Connecting Reality with the Digital WorldSocial and Relationship Capital

JR East Group products and services are used by a total of 35.0 million customers every day.

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Examples and usage of other products and services

We have a deep connection with the local community and our many stakeholders. Our aim is to leverage these connections to address local issues and achieve mutual growth with society through community-focused business operations.

Number of manufactured railcars:

Approx.310 per year

Number of transportation advertising media units:

Approx.1.0million*1

(Total media in stations and traincars)

Number of hotel guest rooms:

Approx.10,000 *1​

(Total hotel guest rooms at Metropolitan Hotels, JR-East Hotel Mets, Hotel B4T, High-End/Resort Hotels, etc.)

Number of municipal authorities with
which comprehensive cooperation agreements or cooperation agreements have been concluded

54*1

Number of universities, companies and organizations with which cooperation agreements have been concluded
​

44*1

Number of customer feedback*2submissions:

Approx.86,000per year

  • *1As of March 31, 2025
  • *2Total number of calls received by customer feedback center and online submissions

Employee Diligence and SincerityHuman Capital

Our strength lies in the diligence and sincerity of our employees who continue to build trust and create connections with customers and the local community. We aim to be a corporate group where each employee, through individual growth, is the driving force for growth of the Group and can feel they play a leading role in their own development.

Number of employees (as of March 31, 2025):

Consolidated:69,559​(Non-consolidated:39,660)

Average training hours per employee (FY2025.3):

Consolidated:33 hours, 50 minutes per person(Non-consolidated: 36 hours, 20 minutes per person)

Total training hours (FY2025.3):

Consolidated: 2.48 million hours(Non-consolidated:1.62 million hours)

Average training cost per employee (FY2025.3):

Consolidated: ¥68,068 per person(Non-consolidated: ¥88,220 per person)

Number of technical qualification holders (as of March 31, 2025):

Employees with doctoral degrees:

Consolidated: 204​

(Non-consolidated:178)

Professional engineers:

Consolidated: 843​

(Non-consolidated:608)

Railway design engineers:

Consolidated: 819​

(Non-consolidated:783)

First-Class Chief electricity Engineers:

Consolidated: 119​

(Non-consolidated:116)

First-class architects:

Consolidated 928​

(Non-consolidated:486)

Real estate appraisers:

Consolidated: 13​

(Non-consolidated:9)

Nurses certified in specified medical acts*:

Non-consolidated:7​

  • *Completed Specified Medical Acts as defined by law

Engagement score positive response rate (FY2025.3):

62.2 %(Of which employee creativity rate*is 85.8 %)

  • *Percentage of employees who gave positive responses to relevant items in the engagement survey

Trust (Brand Power) Social and Relationship Capital

To meet the expectations of our stakeholders, each and every Group employee upholds compliance and diligently carries out their daily duties over the long term, enhancing the trust that serves as the foundation of all our businesses and the source of our brand power.

Safety

Safety investment(Forecast for the next five years starting in FY2025.3):

Approx. ¥1.3 trillion

Number of transportation disruptions on
conventional lines within 100 km of Tokyo due to internal causes and weighted by customer impact*1​(FY2025.3):

8​

Railway stations and tracks with automatic platform gates (as of March 31, 2025):

140stations,288tracks

Number of railway accidents *2:

Reduction of approx. 65 %

Number of Group employee fatalities: ​

0​

Travel time between Tokyo Station and Shin- Aomori (Aomori) Station *2:

Shortened by153 minutes

Rate of obtaining “Care-Fitter” Certifications(as of March 31, 2025):

​51.8 %(consolidated)

Implementation percentage for compliance and information security training for all employees(FY2025.3):

100％

  • *1Number of transportation disruptions exceeding one million person-minutes calculated as number of affected passengers x delay time
  • *2Comparing travel times in 1987 vs. 2024

Intellectual Capital

  • Intellectual property that enables the creation of new value

R&D and IT investment

(FY2025.3):

¥76.1 billion per year

Number of patents, utility models, design patents, and trademarks held

(as of March 31, 2025):

1,603​

Manufactured Capital

  • Property, plant and equipment and wide-ranging business bases

Railway operating kilometers (including BRT):

7,418.7 km

Number of shopping centers:

153​

Leasable office space:

710,000㎡

Number of railway stations (including BRT):

1,682​

(as of March 31, 2025)

Natural Capital

  • Efficient utilization of diverse energy
  • Tourism resources based on the rich natural environment of eastern Japan

CO2 emissions per transportation volume:

11 g-CO2 /person-km

(FY2025.3)

Railway forest area

(FY2025.3):

Approx. 3,800 ha

Financial Capital

  • Capital expenditures based on medium- to longterm perspectives and a strong financial base that supports these expenditures

Equity Ratio

(as of March 31, 2025):

28.1％

Rating (FY2025):

Domestic bonds: AA+

Foreign bonds:A+