Promotion of smooth mobility and barrier-free facilities

JR East Group Management Vision, To the Next Stage" 2034, aims to "go beyond what has been taken for granted and advance the Group's sustainable growth" amidst major changes and diversification in the structure of society, such as an aging population and changes in lifestyles and markets following the COVID-19 pandemic. To realize this vision, we will strive to create an environment in which all customers can feel "safe" by improving the quality of our products and services, based on the pursuit of "ultimate safety."

In order to facilitate smooth movement and improve safety in accordance with the Barrier-Free Act, we will install elevators, barrier-free toilets, platform doors, etc. in stations, and will introduce barrier-free rolling stock when it is newly built.

• 1.We aim to realize an inclusive society in which society as a whole, including our employees, looks out for those in need and provides assistance as needed.
• 2.We will provide easy-to-understand information to customers to make stations and trains easier to use.
• 3.We will provide education, such as mental barrier-free education, to help people understand people with disabilities and improve their skills to help them.

(Plans for and achievements of the barrier-free fare system for railway stations)

JR EAST utilized the barrier-free fare system for railway stations, established by the government in December 2021, to implement the development of barrier-free facilities. Although the barrier-free fare for railway stations was abolished with the fare revision in March 2026, the development, maintenance, and renewal of barrier-free facilities will continue to be carried out systematically.

• Group Safety Plan
• Our Fundamental Concept of Safety
• How We Organize Safety Management
• Efforts to Further Improve Safety Levels
• Improvement of Transportation Service Quality
• Current Safety Record of JR East