Human Resource Strategies

社員と会社の新たなエンゲージメントの創出

2026年4月に実施した「人事・賃金制度の改正」と2026年7月に実施した「事業運営体制の再編」を礎に、「勇翔2034」でめざす「安心」と「感動」の実現に向けて、社員の挑戦と活躍を後押ししていきます。その土台として「DEI」と「健康経営」を推進することで、「働きがい」と「働きやすさ」を高めながら、社員の成長をグループの成長の原動力とする好循環「社員と会社の新たなエンゲージメント」を創出していきます。成長の基盤となる人的資本の充実を図り、グループ全体でモビリティと生活ソリューションの二軸経営を力強く推し進めていきます。

人財戦略の全体像

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Policy

  • 人財戦略の土台となる「DEI」と「健康経営」をグループ一体で強力に推進
  • 「事業運営体制の再編」と「人事・賃金制度の抜本的改正」の趣旨を浸透させ運用を定着
  • 二軸経営を推進するため、グループ内でさまざまな能力を持つ多様な人材が活躍できるように企業文化や仕組み、風土をさらに進化
  • 労働力不足時代を迎える中でモビリティをサステナブルにするため、働き方を見直すとともに安全技術レベルを維持向上するために、採用や育成の仕組みを根幹から見直す
  • 人財戦略の取組みの効果を定量的に把握し新たな施策につなげていくため、ストレスチェックとエンゲージメント調査を毎年行い、改善に向けて有効に活用
  • グループガバナンスの改善・強化の観点から、職場における心理的安全性を高めるとともに、グループ社員のエンゲージメント向上に資する人財戦略の取組みを実施

Strategies

  • 戦略① 人財戦略の土台を構築

    • 「勇翔2034」を実現するため、経営戦略として「JR東日本グループDEIポリシー」を策定し、取組みを推進
    • 健康推進リーダーを育成し職場を中心としたグループ一体の健康創りの推進
  • 戦略② 事業運営体制の再編と人事・賃金制度の抜本的改正

    • 社員がお客さまに近いところで自らの創意を発揮し、社会課題の解決や感動の創造に向けて、果敢にチャレンジできるように組織を変革していく
    • 個別支援型人材育成サイクルを推進していくため、評価サイクルを定着させるとともに、トレースを行い実効性を高める
  • 戦略③ 二軸経営を推進する企業文化・仕組み・風土を創造

    • 生成AI等の先端技術を活用し人手のかからないモビリティ体制を構築することで、重点成長分野に移動できる人材を生み出す
    • 広がる事業領域に対応し人材ポートフォリオを策定
  • 戦略④ 効率的な働き方と技術力を有する人材の採用・育成を強化

    • AI、ドローン、ロボット等の先端技術の活用を積極的に推進し、より効率的な働き方に変革
    • 採用に向けて地域に根差した第一線の社員による学校訪問と指定校推薦の強化をしていく
  • 戦略⑤ 社員と会社の新たなエンゲージメントの構築

    • ストレスチェックとエンゲージメント調査を通じて、これまで行ってきた人財戦略の効果を測定する。そのうえで、弱点を抽出してそれに対する有効な対策を講じる
  • 戦略⑥ グループガバナンスの改善・強化

    • 職場における心理的安全性を高めるため、DEIと連動した息の長い取組みを続け、職場風土を改善

Basic Concept

To realize “To the Next Stage” 2034, it is vital to link organizational restructuring with the human resource strategy. Each and every employee must play leading roles in management, expanding their fields of activity and taking on diverse challenges. To this end, we must accelerate integration and collaboration across divisions and job types, which will in turn improve the quality of their work.
Under our new human resource strategy, we will revise our personnel and wage systems to realize highly diverse, innovative, and flexible working styles. This will increase employees’ job satisfaction and workplace comfort, creating a virtuous cycle in which employee growth drives the Group’s growth, or in other words, realizing new engagement between employees and the Company.

Approach and Three Basic Policies that Form the Foundation of the Human Resource Strategy

We aim to be a highly ambitious corporate group that achieves sustainable growth for both society and the Group. To achieve this, we will promote a new human resource strategy that aims for business operations that are more closely connected to local communities, agile management, organizational restructuring aimed at expanding the fields of activity for employees, and reforms to our personnel and wage systems to respond to the growth and motivation of our employees.
The foundations of this new human resource strategy are DEI and health and productivity management. From the perspective of DEI, we believe that the Group’s greatest management resource is its diverse human resources. Based on this belief, we aim to create new innovation and enhance the value of the Group by combining the strengths of diligence and sincerity that we have built up to date with the diversity of each employee’s personalities, abilities, and values. By promoting DEI management, we will respond to diverse customer needs and changes in the world, and go beyond what is considered the norm in society.
Furthermore, from the perspective of health and productivity management, we believe that the foundation of the Group’s sustainable growth is the health of each and every employee. Based on the Group Health Vision 2029, we will roll out new health promotion initiatives across the entire Group, such as the visualization of health statuses using a health information system. By strategically promoting health and productivity management, we will secure happiness for our employees and their families, and work to resolve social issues such as the extension of healthy life expectancy and the optimization of medical costs.

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We have positioned DEI and health and productivity management as the foundations of our human resource strategy, and will promote measures based on the three basic policies of our human resource strategy: diversity, innovation, and flexibility. Through fundamental reforms to our personnel and wage systems, the acquisition of diverse human resources, individual, diverse, and autonomous career development, and individual support-based management, we will realize new engagement between employees and the Company.

Relationship between Employees and the Company Going Forward

To achieve sustainable growth for the Group through a dual-axis management, we will continue to cherish the existing relationships between employees and the Company, while also further increasing employees’ sense of participation in management and developing new relationships.
Specifically, in addition to continuing to develop highly disciplined and cooperative human resources, we will also support the autonomous career development of diverse human resources through individual support-based management. We will create a system for business management that integrates ideas from the senior management team with initiatives and the spirit of challenge from employees.

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New Hiring System

We will continue to shift toward a hiring system that caters to the aspirations of each applicant, and by adopting a variety of hiring methods, we aim to acquire diverse human resources who will enhance the collective strength of the Group. As part of this, we have created new positions called “regional career-track positions” to replace area positions, taking into account the fact that traditional area positions are active in a wide range of fields. For these “regional career-track positions,” we will begin hiring on a prefecture-by-prefecture basis so that local-oriented talent can choose the Company, and we will also gradually transition to a prefecture-by-prefecture system for employees who have already joined the Company. Moreover, to recruit a wider range of diverse and talented human resources, we will expand the educational requirements for “career-track positions.” Furthermore, in order to strengthen the overseas railway business, we have created new “overseas strategic positions,” and are focusing on securing human resources with global perspectives and expertise.

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Human Resource Development Cycle

We have always placed importance on the relationship between employees and managers, and have promoted a human resource development cycle of “setting issues → implementing → tracing → evaluating.” However, in order to create new engagement between employees and the Company, we will further enhance the two-way nature of communication, improve the job satisfaction of each and every employee, and enhance evaluation feedback. Through daily two-way communication, we will improve the quality of relationships between employees and managers, respond to the motivations of each and every employee, and realize growth, improved job satisfaction and a revitalized workplace through bold challenges.

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Creating New Engagement between Employees and the Company

We have been conducting employee engagement surveys and visualizing employee engagement since FY2023.3. Starting in FY2025.3, we expanded the survey items. Through analysis and feedback of the results, we have been implementing measures to enhance job satisfaction and workplace comfort while managing management targets. In addition, we hold seminars for managers on how to utilize survey results and promote reform of daily management.

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Reviewing the Employee Benefits Program (One Example of an Initiative to Improve Engagement)

By enhancing our employee benefits program, we aim to further support the diverse workstyles and lifestyles of each and every Group employee, and improve job satisfaction and workplace comfort. We will strongly support our employees in developing their careers and achieving a healthy work-life balance.

Living environment

Supporting diverse lifestyles and workstyles

  • In order to respond to diversifying housing needs, we will establish a new housing allowance.
  • We will set up housing loans (with preferential interest rates) for Group employees using JRE BANK, and subsidize administrative fees.
  • *JRE BANK is a service in which Viewcard Co., Ltd. acts as an intermediary for the conclusion of various contracts as a bank agent with Rakuten Bank, Ltd. as its affiliated bank.

Cafeteria

Comprehensive support with a variety of menu options

  • Focusing on health management, support for work-life balance, and self-improvement, we will expand our menu options and provide comprehensive support as a Groupwide system.

Asset formation

Achieving financial wellness

  • We will introduce a new Groupwide asset formation system, including a defined contribution corporate pension plan, workplace NISA, and a company stock compensation plan.