Transportation Business | Business Introduction | Business Introduction and Growth Strategy

Shinkansen Business

Policy: We aim to further strengthen the foundations of safety and punctuality, which are the greatest values of Shinkansen transportation, in order to enhance trust from customers and local citizens and build a sustainable business. To achieve this, we will work to transform our work processes by implementing new technologies without being bound by conventional thinking through integration and collaboration, digital transformation (DX), and human resource development, and will push forward with the continuous improvement of Shinkansen services.

Pursuing Trust in the Shinkansen’s High Level of Safety and Punctuality

We will instill in all employees the awareness that safety, which is the foundation of Shinkansen transportation, is achieved through the combined efforts of all employees and all operations, while also identifying the causes of accidents and incidents that have occurred and eliminating hidden obstacles.
Creating New Value for the Shinkansen

In addition to making travel more convenient, comfortable, and enjoyable, we will create demand for travel by running special trains tied to specific seasons and events, and promoting local attractions.

We aim to achieve sustainable business by promoting technological innovation, such as the expansion of smart maintenance and the introduction of driverless Shinkansen trains and facial recognition ticket gates.
Development of the next-generation Tohoku Shinkansen Series E10 rolling stock

Introduction of Shinkansen monitoring vehicles

Policy: We are catering to customers’ seating needs by expanding new seating services on limited express trains and introducing Green Cars to the Chuo Rapid Line, predicated on the pursuit of ultimate safety. We also aim to achieve sustainable railway operations by advancing driverless operation technology, expanding driver-only operations, and actively introducing new technologies to reduce the labor required for inspection and construction.

Understanding the Essence of Work and Taking on the Challenge of Putting Safety First

Based on the Group Safety Plan 2028, we will focus on “taking the nature of railway work to heart, imagining the unexpected, reaching for safety!” We aim to improve safety levels by identifying and resolving work-related issues from this awareness.
Business Growth in Collaboration with Society and Local Communities

We aim to revitalize the economy and optimize transportation systems by increasing the number of visitors, including inbound tourists, through the promotion of tourism in collaboration with local communities, strengthening profitability by using owned assets, and holding discussions with local citizens to build sustainable railway transportation systems.

We will build an efficient operational system through structural reform and technological development.
Long train driver-only operations on the Joban Line and Nambu Line

Start of seating services on the Chuo Rapid Line and Ome Line

Policy: We are working to improve the safety and reliability of our transportation services and aim to maximize cash flow by strengthening collaboration not only with railways but also with parties outside the Group.

Pursuit of Ultimate Safety
- We will carry out operations safely and reliably, and eradicate serious accidents by revitalizing the Challenge Safety Movement and utilizing the 4M4E analysis methodology.
Expanding Revenues by Strengthening Collaboration both Within and Outside the Group
- We will expand our new bus network through alliance operations with other companies in the industry, promote alternative transportation and modal change/mix for regional conventional lines, and strengthen collaboration with railways to increase the number of visitors, including inbound tourists.
- Double-decker bus Scania

Policy: We will promote thorough awareness of safety and compliance, and aim to increase orders by further strengthening the cost competitiveness of our stainless steel vehicle brand, sustina.

Thorough Compliance in Operations
- We will provide high-quality products by remembering the lessons learned in our wheelset assembly operations and ensuring thorough compliance in daily operations.
Expanding Market Share through Cost Reduction
- By standardizing the specifications of the stainless steel vehicle, sustina, and reducing costs through enhanced productivity, we aim to expand our domestic market share and actively expand overseas.
- Stainless steel vehicle, sustina