Welcome Suica

Welcome Suica

For traveling in Japan, the Welcome Suica makes a more pleasant trip.

The Welcome Suica is a e-money card for moving around and shopping. There is no more need to buy a ticket from a vending machine. Just touch your Welcome Suica to the ticket gate and the fare is automatically deducted from your Welcome Suica. The Welcome Suica can be used not only for JR East trains, but subways and buses as well. See the Welcome Suica Map for transportation systems you can use with the Welcome Suica.

The Welcome Suica can also be used to pay for things with e-money. Buy soft drinks and coffee from vending machines and on the train. Even buy a newspaper at the station kiosk without fiddling for coins.

Features of the Welcome Suica

  1. No deposit is needed and the Welcome Suica can be used for 28 days from the date of purchase

    Can be reloaded multiple times. No deposit needed. One Welcome Suica card—28 days of use. No refunds can be made, regardless of the validity period status or balance loaded on the card. (Take the Welcome Suica home with you as a souvenir.)

  2. Get through the automatic ticket gate with just a tap of the card. (Touch & Go)

    Keep the card in your card holder, then tap it onto the automatic ticket gate for a second to pay automatically.

  3. Quick and easy shopping in a wide variety of stores.

    The card isn’t just for trains! You can also use it to pay at any store where the A logo is displayed.

    Quick and easy shopping in a wide variety of stores.

    Enjoy shopping with Suica! It's easy to shop with no need for cash

  4. The Welcome Suica card can be used all throughout Japan.

    Thanks to integrated national service agreements, the Welcome Suica can be used not only within the Suica/PASMO area, but also on railway lines, buses, and other locations anywhere in Japan where the B logo is displayed.

    The Welcome Suica card can be used all throughout Japan.

  5. Discount tickets, etc. can also be registered on the card.

    Discount tickets that were previously available only in the form of paper (magnetic) tickets can now be registered and used through the Welcome Suica card. Click here for details.

  6. When using the Welcome Suica, the reference paper must be carried at all times.

    When you purchase a Welcome Suica card, and each time you purchase a discount tickets, you will receive a reference paper with the Welcome Suica validity period and information about the discount pass. (This information is not printed on the Welcome Suica card itself.) The reference paper must be carried at all times during Welcome Suica use and shown to JR employees if requested.

Purchasing the Welcome Suica Card

Where to Purchase

JR EAST Travel Service Centers located in Narita Airport, Haneda Airport, and major stations in the Tokyo Metropolitan area, or the Welcome Suica card machines at Narita Airport Terminal 1 Station, or Tokyo Monorail Haneda Airport International Terminal Station.

JR EAST Travel Service Center

Welcome Suica Ticket Vending Machine

  • Narita Airport Terminal 1 Station
  • Narita Airport Terminal 2・3 Station
  • Haneda Airport International Terminal (Tokyo Monorail) station

Notes:Card machines inside Narita Airport Terminal 2・3 will be available starting December 2019.

Prices

Suica Adults Children
1,000 yen 1,000 yen
2,000 yen 2,000 yen
3,000 yen 3,000 yen
4,000 yen 4,000 yen
5,000 yen 5,000 yen
10,000 yen 10,000 yen

Notes:No need to deposit money to purchase the card.

Notes:If you are also purchasing a discount ticket to register with your Welcome Suica card, you must pay for the discount ticket at the same time.

About the Welcome Suica (Child)

  • The Welcome Suica (Child) IC card, when charged in advance, can be used to automatically calculate and pay your child train fare, with just a tap on the ticket gate.
  • The Welcome Suica (Child) card can be used by children up to 12 years old, and until the March 31 that follows their 12th birthday.
  • Make sure that your child has an ID (passport, etc.) ready for verification purposes, when purchasing the Welcome Suica (Child) card. A family member may also purchase the card for the child. (The family member will still be required to show an ID of the child for verification purposes.)
  • When purchasing a Welcome Suica (Child) card via a Welcome Suica card machine, you will be asked to enter the birth date of the child for whom the card is intended.
  • If you use the Welcome Suica (Child) and are above the specified age range, you will be charged the adult fare from your boarding station, plus a penalty that is two times the amount of the fare.

Reference Paper

You can check the validity period of your Welcome Suica card, information about your discount ticket, etc., on the Reference Paper that you receive when you purchase the card. (This information will not be displayed on the Welcome Suica card itself.) Always carry this Reference Paper around with you, and show it to the staff if they ask to see it.

Example Reference Paper

  • Example Reference Paper
  • Example Reference Paper
  • Example Reference Paper
  • Adult /Child
  • Welcome Suica Card Validity Period
  • Charged Balance
  • Name of Discount Ticket
  • Discount Ticket Validity Period

Recharge the Welcome Suica

  • The Welcome Suica can be loaded and used as many times as desired.
  • The Welcome Suica can be loaded up to a maximum of 20,000 yen at Automatic Ticket Vending Machines and Fare Adjustment Machines displaying the Welcome Suica mark.
  • Load your card at Seven Bank ATMs, found at 7-Eleven and at other convenience stores.
  • Only yen may be used to load a card. A credit card cannot be used to load a Welcome Suica.
  • The Suica logo
  • An Automatic Ticket Vending Machine enabled for the Welcome SuicaAn Automatic Ticket Vending Machine enabled for the Welcome Suica

Refunds

No refunds are available, regardless of the validity period status or balance loaded on your card, so before leaving Japan be sure to use the remaining balance at a location displaying the Suica logo. (Please keep the card as a memento of your trip!)

  • The Suica logo

Validity Period

The Welcome Suica is valid for 28 days, including the date of purchase. Please note that the validity period begins as soon as your purchase the card, and the card will become invalid on the 29th day.

Using Your Suica Card – Getting Around

Riding Trains

  • Simply touch the Welcome Welcome Suica card to the reader at the ticket gate when out and about. There is no need to purchase a ticket from a vending machine.
  • The fare is automatically calculated at the station where you get off.
  • When you get off the train, the fare will be calculated at that station. If the balance is insufficient, however, you will need to add more money to your Welcome Suica.

Notes:Additional tickets must be purchased to use the Welcome Suica for travel on a limited express, express or Green Car.

Valid Areas and Transportation Systems

  • The Welcome Suica can be used on JR East lines in the Tokyo metropolitan area as well as for subways, buses and the Tokyo Monorail that connects Haneda Airport with Tokyo.
  • In addition to the Tokyo area, the Welcome Suica can be used for certain transportation systems in the Sendai and Niigata, Hokkaido, Tokai, West Japan and Kyushu areas.

Regions where the Welcome Suica can be used

The Welcome Suica can be used on other smart card transportation systems, too!

The Welcome Suica can be used on other smart card transportation systems, too! Suica/PASMO Network Map (Opens in a new window.) Suica/PASMO Network Map (Opens in a new window.) Suica/PASMO Network Map (Opens in a new window.)

The Welcome Suica cannot be used for continuous travel between areas. The use of transportation begun in one area must be ended in that area. When crossing from one area to another, first leave the ticket gate and then re-enter.

Using Your Welcome Suica Card – E-money

Shopping

  • The Welcome Suica can be used not only for transportation but for shopping as well.
  • You can use your Welcome Suica to make purchases onboard trains as well as from vending machines, to rent coin lockers and for spending at convenience stores and restaurants.

The Welcome Suica can be used wherever the below logos are displayed.

The Welcome Suica can be used wherever the below logos are displayed.The Welcome Suica can be used wherever the below logos are displayed.

The Welcome Suica means

  • no more looking for change.no more looking for change.
  • Convenience storesConvenience stores
  • Onboard salesOnboard sales
  • Vending machinesVending machines
  • Coin lockersCoin lockers

If your Welcome Suica card stops working

If your card doesn’t work even if your Welcome Suica card is still valid and has sufficient balance, you may be experiencing one of the following issues.
Check your card holder, etc., and if you still can’t use the card, ask a station attendant in a Suica area for help.

  • There may be something in your card holder that is preventing the automatic ticket gate from scanning your card.
  • Your card may not have processed properly the last time you used it at a automatic ticket gate.
  • You may be using your card at a station outside of a Suica area, and your card may need to be processed by a station attendant.

If the issue is due to a malfunction of the card itself, we ask you to do the following.

Apply for a malfunction refund

  • We will check the balance on your card through the Card Number (17-digit number that starts with “JE”) listed on the back side of your card, and proceed with your refund.
  • We cannot, under any circumstances, provide you with your refund if we cannot read your Card Number on the back of the card.

Malfunction refund

  • We will refund your balance at any JR EAST Ticket Office (Midori-no-madoguchi) within a Suica area, starting the day after your refund application, up to 14 days after the end date of your Welcome Suica card validity period.You will not be able to receive your refund on the day of your application.
  • To ask for a refund, bring your malfunctioning card, Reference Paper, and any other necessary documents with you to a JR EAST Ticket Office (Midori-no-madoguchi) within a Suica area.

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