Where to pick up your JR-East Train Reservation tickets
Please choose the type of JR Pass you will be using:
Notes:Some Travel Service Centers are closed during the end-of-year and New Year's holiday season. Some Information Centers are not able to do
exchanges during the end-of-year and New Year's holiday season.
Office hours are subject to change and offices are subject to close without notice.
Please note that for stations with more than one JR Ticket Office (Midori-no-madoguchi) we display the office hours for the one that is open the longest.
N'EX TOKYO Round Trip Tickets can be picked up from applicable stations starting June 27, 2021.
Passes cannot be picked up from reserved seat ticket vending machines within the JR Hokkaido service area. However, reserved seat tickets and other tickets reserved on or after June 27, 2021 can be picked up (some reservations excluded).
Starting June 27, 2021, Hokuriku Arch Passes purchased on JR-EAST Train Reservation can be picked up from West Japan Railway Company green ticket vending machines equipped with passport readers. Reserved seat tickets and other tickets can be picked up from reserved seat ticket vending machines (some reservations excluded).