JR EAST Travel Service Center (Ueno Station) | Customer Support

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JR EAST Travel Service Center (Ueno Station)

JR EAST Travel Service Center Ueno Station

Welcome to Japan

The JR EAST Travel Service Center is located at Ueno Station central ticket gate, and is staffed with English speakers ready to provide you with information about tickets, passes and sightseeing.

They provide assistance with JR EAST's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. Ueno Station is an excellent place to start your travels, no matter where you are headed, and offers a wide range of services, including JR pass exchange/sales services (a convenient way to travel by rail), and travel information.

Locations

JR EAST Travel Service Center - Ueno Station

Map of Ueno Station

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Business Hours

JR EAST Travel Service Center – Ueno Station: Hours of operation
8:30-19:00, weekdays
8:30-18:00, weekends & holidays
*Temporary Hours of Operation 9:00-16:30
Temporarily closed for construction from January 29 to 31, 2022; [2022/2/1～]
Hours of operation
All Days:8:00-18:00
*Temporary Hours of Operation 10:00-17:00

JR EAST Travel Service Center

Credit Cards

We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.

Credit Cards (JCB/VISA/Master Card/AMERICAN EXPRESS/Diners Club/Discover Card)

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Products Available at JR EAST Travel Service Centers

Tourist Information

JR EAST Travel Service Centers provide travel information and guidance for throughout Japan, particularly the JR East service area. They also carry free tourism pamphlets for your convenience.

Tokyo sightseeing

Short trips from Tokyo