Welcome to Japan
The JR EAST Travel Service Center is located at Ueno Station central ticket gate, and is staffed with English speakers ready to provide you with information about tickets, passes and sightseeing.
They provide assistance with JR EAST's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. Ueno Station is an excellent place to start your travels, no matter where you are headed, and offers a wide range of services, including JR pass exchange/sales services (a convenient way to travel by rail), and travel information.
*Temporary Hours of Operation 9:00-16:30
Temporarily closed for construction from January 29 to 31, 2022
*Temporary Hours of Operation 10:00-17:00
We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.
Pass services
Ticket services
Travel
Online seat reservation for Shinkansen and Limited Express Train
As of November 2021.