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JR East Information Center
For a more pleasant travel experience, JR East Information Centers are located in many stations to provide assistance to passengers. Our staff provides friendly assistance in English for non-Japanese passengers all year-round. Look for the large question mark in JR East stations.
This is a convenient way to get assistance with train schedules, travel guidance and other information about JR. We look forward to serving you.
Locations and Hours of Operation
| Station | Location | Hours |
|---|---|---|
| Tokyo | Central Passage | 10:00 - 18:00 |
| Marunouchi Central Exit | 10:00 - 18:00 | |
| Marunouchi Underground Central Exit *Inside the ticket gates | 10:00 - 18:00 | |
| Shinjuku | South Exit *Inside the ticket gates | 10:00 - 18:00 |
| West Gate *Inside the ticket gates | 10:00 - 18:00 | |
| Omiya | Central Passage | 9:00 - 19:00 |
| Takasaki | Central Passage | 9:00 - 20:00 |
Please note that some Information Centers are not able to do exchanges during the end-of-year and New Year's holiday season.
Office hours are subject to change and offices are subject to close without notice.
Available at the Center
We assist you with train time schedules, travel guidance and other information about JR.
