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JR East Information Center
For a more pleasant travel experience, JR East Information Centers are located in many stations to provide assistance to passengers. Our staff provides friendly assistance in English for non-Japanese passengers all year-round. Look for the large question mark in JR East stations.
This is a convenient way to get assistance with train schedules, travel guidance and other information about JR. We look forward to serving you.
Locations and Hours of Operation
| Station | Location | Hours |
|---|---|---|
| Tokyo | Central Passage | 9:00 - 18:00 |
| Marunouchi Central Exit | 9:00 - 18:00 | |
| Marunouchi Underground Central Exit | 9:00 - 19:00 | |
| Ueno | Park Exit | 9:30 - 18:00 |
| Central Exit | 9:00 - 19:00 | |
| Shinjuku | South Exit | 9:00 - 19:00 |
| East Exit | 9:00 - 19:00 | |
| New South Gate | 9:00 - 19:00 | |
| Shibuya | South Passage | 10:00 - 18:30 |
| Ikebukuro | Central Passage | 9:30 - 18:00 |
| Shinagawa | Central Exit | 9:00 - 19:00 |
| Akihabara | Electric Town Exit | 9:00 - 19:00 |
| Yokohama | East-West Passage | 8:00 - 20:00 |
| Tachikawa | East Exit | 10:00 - 19:00, weekdays 9:00 – 19:00, weekends & holidays |
| Omiya | Central Passage | 9:00 - 19:00 |
| Takasaki | Central Passage | 9:00 - 20:00 |
| Niigata | East Exit | 10:00 - 18:50 |
Please note that some Information Centers are not able to do exchanges during the end-of-year and New Year's holiday season.
Office hours are subject to change and offices are subject to close without notice.
Available at the Center
We assist you with train time schedules, travel guidance and other information about JR.
