JR East Infoline

JR East Infoline

The JR East Infoline is a telephone-based service providing JR East transportation information for non-Japanese customers. Information is provided in English, Chinese and Korean. The Infoline also provides information about the newest JR East trains and lost and found assistance.

JR East Infoline

Telephone Number


To prevent the spread of Novel Coronavirus infectious disease, we are currently operating with a reduced system. Accordingly, it may not be possible to give assistance in some languages.
We apologize for the inconvenience this may cause, and kindly ask for your understanding.

(050) 2016-1603

Note: You can call JR East from overseas.
Our international telephone number is +81 (50) 2016-1603.

Hours of Operation

10:00 to 18:00, every day of the year except during the year-end / new year holidays

Information services

The Infoline can assist with the information on the following topics:

  • Train arrival and departure times
  • Train fares
  • Locations of JR Ticket Offices (Midori-no-madoguchi)
  • Information about ticket types and how to purchase them
  • Details about passes, including the JR EAST PASS and JAPAN RAIL PASS
  • The facilities available at specific stations
  • The fastest route to travel between two points
  • Lost and found
  • Facts about the JR East Group

Note: The Infoline is an information service and does not accept reservations.

Notice on collection and protection of personal information

We will record the contents of the phone received from the customer, for the purpose to improve our service and keep security. We do not use customer’s personal information on the recording contents for other purposes. We ensure that the contents of the phone are secured pursuant to Japanese laws and regulations and are to be deleted after the passage of prescribed period.

Infomation services