The JR East Infoline is a telephone-based service providing JR East transportation information for non-Japanese customers. Information is provided in English, Chinese and Korean. The Infoline also provides information about the newest JR East trains and lost and found assistance.
【Notice】
To prevent the spread of Novel Coronavirus infectious disease, we are currently operating with a reduced system. Accordingly, it may not be possible to give assistance in some languages.
We apologize for the inconvenience this may cause, and kindly ask for your understanding.
(050) 2016-1603
Note: You can call JR East from overseas.
Our international telephone number is +81 (50) 2016-1603.
10:00 to 18:00, every day of the year except during the year-end / new year holidays
The Infoline can assist with the information on the following topics:
Note: The Infoline is an information service and does not accept reservations.
We will record the contents of the phone received from the customer, for the purpose to improve our service and keep security. We do not use customer’s personal information on the recording contents for other purposes. We ensure that the contents of the phone are secured pursuant to Japanese laws and regulations and are to be deleted after the passage of prescribed period.