Customer Support

Customer Support

Customer Support

JR EAST Travel Service Centers

The JR East Travel Service Center provides ticket services, tourism information and other services within the JR East service area.
Visitors arriving from Narita and Haneda Airports should use the Travel Service Center for the Greater Kanto Area. Those arriving from Sendai Airport should use the Travel Service Center at Sendai Station.

JR EAST Travel Service Centers Map Sendai Station Tokyo Station Shibuya Station Shinagawa Station Shinjuku Station Ikebukuro Station Narita Airport Haneda Airport Ueno Station Hamamatsucho Station Akita Station Kawasaki Station

Other Services

Rules for Behavior on Trains and at Stations

Safety tips for travelers

Safety tips for travelers

The Japan National Tourism Organization (JNTO) provides links to websites with helpful information about what to do in case of an emergency when traveling in Japan. Download "Safety tips," an application with safety information in four languages: English, Korean and Chinese (Simplified and Traditional).

Go to details