Information Counters

JR East Travel Service Center

How may we help you white you are in Eastern Japan?

Bringing you a perfect trip in Japan

New to Japan? Start with the wonders of Eastern Japan. Come see us at the new JR East Travel Service Center, conveniently located in floor B1 of both Narita Airport Terminal 1 and 2. We’ll help with tickets, lodging, free advice, and more. All you need for easy, enjoyable travel around Eastern Japan – and all Japan!

Narita Airport Terminal 1 Station
 
Narita Airport Terminal 2 Station
Travel Service Center Travel Service Center
(floor B1)
(floor B1)
Available at the Center Available at the Center
Open Hours 9:30 - 19:00 (all year-round)
Open Hours 10:30 - 20:00 (all year-round)
  • We accept most major credit cards. (No traveler's checks are accepted.)
  • Office hours are subject to change or discontinuation without notice.

Available at the Center

  • JR train ticket sales and N'EX (Narita Express)
    We issue tickets for JR trains regardless of your destination in Japan. Need to go from Narita to metro Tokyo? N'EX combines rapid direct access with stress-free convenience.
  • JR EAST PASS and Japan Rail Pass
    We handle sales and exchange of JR EAST PASS (for travel in Eastern Japan), available at economical prices. And we exchange Japan Rail Pass purchased overseas.
  • Hotel accommodations and reservations
    We assist you in finding the most comfortable accommodations nationwide. And, we also offer the best accommodation plays for you selection. Does not apply to youth hostels.
  • Leisure facility entrance ticket booking services
    We provide ticket booking services for entrance to museums and popular tourist attractions, such as theme parks.
  • Best value package tours
    From Tokyo city sightseeing bus tours to Mt. Fuji tours to relaxing visits in famous hot spring areas, we offer the best tour packages for your travel needs and destinations.
  • Sightseeing information and local campaigns
    We also supply a selection of free pamphlets with suggestions for exciting sightseeing activities in Eastern Japan.
  • Suica & N'EX
    We handle sales of "Suica & N'EX", the ticket for easy and efficient sightseeing or business travel in Greater Tokyo.