Ticketing

Ticketing

When boarding a train in Japan, a ticket must be purchased. Here we introduce some useful guides for ticket types, how to purchase tickets and other useful information for using JR EAST trains.

Types of Tickets

Types of Tickets

Shinkansen, limited express and a number of other ticket types are explained.

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Purchasing Tickets

Purchasing Tickets

This guide provides information about purchasing tickets.

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How to Read Tickets

How to Read Tickets

This guide provides information about reading tickets.

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Ticket Exchange and Refund Policy

Ticket Exchange and Refund Policy

This guide provides information about ticket exchanges and refunds.

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At the Station

At the Station

This guide provides information about using ticket gates.

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Shinkansen and Limited Express Train Reservations

Shinkansen and Limited Express Train Reservations

This guide provides information on making reservations for Shinkansen and trunk line limited express reserved seats (Ordinary Cars, Green Cars, GranClass) within the JR EAST service area.

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Enjoy Eastern Japan by Train

Enjoy Eastern Japan by Train

The guidance pamphlet that makes using JR East so convenient is now available in a digital format!

Open Online Pamphlet

As of August 2014.