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Ticketing
Types of Tickets
A basic fare ticket is necessary for all train travel. In addition to a basic fare ticket, one or more of supplemental charge tickets may be needed.
Purchasing Tickets
Reserved seats can be purchased at JR Ticket Offices (Midori-no-madoguchi) and at Travel Service Centers (View Plaza). Fare tickets for local trains can be purchased from automatic ticket vending machines.
Ticket Exchange and Refund Policy
Change Prior to Departure
A valid unused ticket can be changed only once to a different ticket of the same category without any handling charges, but there are some exceptions. Any difference in price will be collected when the change is made.
Change After Start of Trip
A ticket can be changed after the start of the trip; any additional fares or charges involved must be paid, but previously paid fares or charges will not be refunded except for fare tickets with an unused segment of at least 101km.
Refund Policy
Any unused, valid ticket can be refunded after deduction of the specified cancellation charge.
Delay and Cancellation Policy
When train service has been suspended or delayed, there are many options for dealing with fares and charges, including refunds and exchanges.
How to Read Tickets
Please check your ticket after purchase to be sure that it is the correct ticket. If the ticket is in Japanese only, please do not hesitate to ask JR staff for assistanse.