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Special Promotion
To Sendai/Miyagi, filled with food, hot springs and other attractions!
The Sendai/Miyagi Campaign runs from Monday, April 1 to Sunday, June 30, 2013. Use your JR East Pass to visit Sendai/Miyagi by rail with loads of sightseeing places and attractions, including the thick, juicy Sendai beef tongue and Naruko-onsen-kyo Hot Spring Village, with some of Japan’s greatest hot springs.
Get a free gift!
When you use your JR EAST PASS SPECIAL or JR EAST PASS to travel to Aomori, Akita, Iwate or Miyagi between April 1 and June 30, 2013, you can receive a free gift!
Take a trip from Matsumoto to Hida Takayama!
JR EAST PASS holders can purchase a round-trip ticket between Matsumoto and Takayama for 2,500 yen. That's less than half the normal price!
The Northern Tohoku Welcome Card is great value!
JR EAST PASS holders are eligible to receive a free Northern Tohoku Welcome Card valid for a discount on hotels, tourist facilities and more!
Important Information
Current Rail Status
Service is currently suspended in the Tohoku and Shinetsu areas for the following lines and station intervals:
･Iwaizumi Line: all intervals
･Ofunato Line: Kesennuma – Sakari Stations, Yamada Line: Kamaishi – Miyako Stations, Ishinomaki Line: Watanoha – Onagawa Stations, Kesennuma Line: Yanaizu – Kesennuma Stations, Senseki Line: Takagimachi – Rikuzen-Ono Stations, Joban Line: Hirono – Haranomachi Stations and Soma – Watari Stations
･Tadami Line: Aizu-Kawaguchi – Oshirakawa Stations
For information about the operating schedules on each line, please check the “Current Rail Status” section on the JR East web site or turn to the JR East Infoline.
What is it?
The JR EAST PASS is a great way for tourists to save money while enjoying Japan. It allows unlimited rides on all JR East train lines. Start with a trip from Narita Airport to Tokyo, for example, then ride around, and maybe hop aboard the Shinkansen or a limited express to Sendai or Nagano. In addition to JR East lines, the JR EAST PASS allows rides on some trains in the Izu, Naoetsu and Nikko areas. Passes are available for youth and children at a discounted rate. While in Japan, take advantage of this great offer to see a lot more for a lot less.
Prices
| JR EAST PASS | Pass Type | Ordinary Car | Green Car | |||
|---|---|---|---|---|---|---|
| Adults (26 and over) |
Youth (12 to 25) |
Children (6 to 11) |
Adults (12 and over) |
Children (6 to 11) |
||
| 5- day | 20,000 yen | 16,000 yen | 10,000 yen | 28,000 yen | 14,000 yen | |
| 10- day | 32,000 yen | 25,000 yen | 16,000 yen | 44,800 yen | 22,400 yen | |
| Flexible 4- day | 20,000 yen | 16,000 yen | 10,000 yen | 28,000 yen | 14,000 yen | |
Note:
Age requirements apply on the date of Exchange Order issuance if purchased abroad. If the JR EAST PASS is purchased on arrival in Japan, the age requirements apply at the time of pass issuance. A passport or other valid identification is required for age verification.
Validity
Valid Train Routes
Unlimited travel on local, limited express and express trains including Shinkansens on the following rail company lines:
- JR East Lines
- Sendai Airport Transit
- Tokyo Monorail
- Izu Kyuko Line
- Hokuetsu Kyuko Railway Hokuhoku Line
- Aoimori Railway
- IGR Iwate Galaxy Railway
- The following limited express trains between Shinjuku and Tobu-nikko/Kinugawa-onsen Stations that directly run between the JR East lines and Tobu Railway lines: the Nikko, the Spacia Nikko, the Kinugawa, and the Spacia Kinugawa. Also, the local trains between Shimo-imaichi and Tobu-nikko/Kinugawa-onsen Stations.
Note:
The JR EAST PASS is not valid for the Tokaido Shinkansen as that is operated by a different rail company.
The JR EAST PASS is not valid for JR buses.
Train Accommodations
- Green Car Passes are valid on Green Cars and ordinary cars.
- Ordinary Car Passes are valid only on ordinary cars.
- To use a JR EAST PASS for a private compartment, a liner or sleeper car, an additional ticket must be purchased. See a station staff or a train conductor for further details.
Trains that can be used with the JR EAST PASS at no additional charge.
| Train | Type of JR EAST PASS | ||
|---|---|---|---|
| Green Car | Ordinary Car | ||
| Shinkansens and limited expresses |
GranClass* | N | N |
| Green Car | Y | N | |
| Green Car private compartment | N | N | |
| Ordinary Car | Y | Y | |
| Ordinary Car private compartment | N | N | |
| Liner trains | Ordinary Car | N | N |
| Sleeper trains | Sleeper | N | N |
| Sleeper private compartment | N | N | |
*Please note that the JR EAST PASS alone is not adequate for travel on the Tohoku Shinkansen in GranClass. For this special class seating, a limited express ticket and a GranClass ticket must be purchased in addition to the JR EAST PASS.
Valid Periods
- 5-day JR EAST PASS: five consecutive days
- 10-day JR EAST PASS: 10 consecutive days
- Flexible 4-day JR EAST PASS: Any four days within one month from the date issuance.
How to use the Flexible 4-day JR EAST PASS
Select any four days within a one-month period. The one month begins on the day the pass is issued. At the start of each day you use the pass, present it to a station staff or a train conductor to receive a stamp with the date. The one-month period ends on the day of the month prior to the day of issuance. For example, if the pass is issued on February 16, the last valid day of the pass is March 15.
How to purchase
Overseas and online sales of the JR EAST PASS – 5-day, 10-day and Flexible 4-day passes – ends on March 31, 2013.
* In Japan, these products are sold until June 30, 2013. If you would like to purchase them after April, please buy them at sales locations in Japan.
* Purchases made via overseas travel companies or online by March 31 can be exchanged from April onward as well at JR East's exchange locations in Japan (the exchange period is until June 30). Exchanges must be made within three months of the E-Ticket or Exchange Order issuance date.
Notification Regarding the End of Overseas Sales of Existing JR EAST PASS Products [PDF/89KB]
Purchasing in Japan
- Please show your passport and round-trip airplane ticket when they are requested by a JR employee.
For e-tickets, a printout of the reservation page may be used. After purchase eligibility has been confirmed, the pass will be available for pickup. - Multiple passes may not be sold to the same person if the valid periods of the passes overlap.
List of JR EAST PASS Exchange/Sales Offices
- JR EAST PASSES may be obtained at Narita Airport as well as Tokyo, Shinagawa, Shinjuku, Sendai and many other JR East stations.
JR EAST Travel Service Center - Tokyo Station
Marunouchi North Entrance
JR EAST Travel Service Center
- Haneda Airport International Terminal (Tokyo Monorail)
2F Ticket Gate / Arrival Lobby
JR EAST Travel Service Center - Narita Airport Terminal 1
B1F
JR EAST Travel Service Center - Narita Airport Terminal 2
B1F
| Station | Office | Sales | Exchange | Office Hours | |
|---|---|---|---|---|---|
| Shin-Aomori | Travel Service Center | Y | Y | All Days | 10:00-17:30 |
| Hachinohe | Travel Service Center | Y | Y | All Days | 10:00-17:30 |
| Akita | Travel Service Center | Y | Y | Weekdays | 10:30-18:00 |
| Weekends and Holidays | 10:30-17:00 | ||||
| Morioka | Travel Service Center | Y | Y | Weekdays and Saturdays | 10:00-19:00 |
| Sundays and Holidays | 10:00-17:00 | ||||
| Sendai Airport | Ticket Office (Sendai Airport Transit Co.,Ltd.) |
N | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-18:00 | ||||
| Sendai | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Holidays | 10:00-18:00 | ||||
| Yamagata | Travel Service Center | Y | Y | Weekdays | 10:00-18:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Fukushima | Travel Service Center | Y | Y | Weekdays | 10:00-18:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Mito | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Niigata | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-17:00 | ||||
| Nagano | Travel Service Center | Y | Y | Weekdays | 10:00-19:00 |
| Weekends and Holidays | 10:00-17:30 | ||||
| Narita Airport Terminal 1 | JR EAST Travel Service Center | Y | Y | All Days | 8:15-19:00 |
| Ticket Office | Y | Y | All Days | 6:30-8:15 | |
| 19:00-21:45 | |||||
| Narita Airport Terminal 2 | JR EAST Travel Service Center | Y | Y | All Days | 9:30-20:00 |
| Ticket Office | Y | Y | All Days | 6:30-9:30 | |
| 20:00-21:45 | |||||
| Haneda Airport International Terminal |
JR EAST Travel Service Center (Tokyo Monorail 2F Ticket Gate / Arrival Lobby) |
Y | Y | All Days | 11:00-18:30 |
| Tokyo | JR EAST Travel Service Center (Marunouchi North Entrance) | Y | Y | All Days | 7:30-20:30 |
| Shinagawa | Information Center (Central) | N | Y | All Days | 9:00-19:00 |
| Travel Service Center | Y | N | Weekdays | 10:00-20:00 | |
| Weekends and Holidays | 10:00-18:00 | ||||
| Ueno | Information Center (Central) | N | Y | All Days | 9:00-19:00 |
| Travel Service Center | Y | N | Weekdays | 10:00-20:00 | |
| Weekends and Holidays | 10:00-18:00 | ||||
| Shinjuku | Information Center (South) | N | Y | All Days | 9:00-19:00 |
| Information Center (East) | N | Y | All Days | 9:00-19:00 | |
| Travel Service Center (East) | Y | N | Weekdays | 10:00-20:00 | |
| Weekends and Holidays | 10:00-18:00 | ||||
| Shibuya | Information Center (South) | N | Y | All Days | 10:00-18:30 |
| Travel Service Center | Y | N | Weekdays | 11:00-20:00 | |
| Weekends and Holidays | 11:00-18:00 | ||||
| Ikebukuro | Information Center (Central) | N | Y | All Days | 9:30-18:00 |
| Travel Service Center (West) | Y | N | Weekdays | 10:00-20:00 | |
| Weekends and Holidays | 10:00-18:00 | ||||
| Yokohama | Travel Service Center | Y | Y | Weekdays | 10:00-20:00 |
| Weekends and Holidays | 10:00-18:00 | ||||
Note:
Some Travel Service Centers are closed during the end-of-year and New Year's holiday season.
Some Information Centers are not able to do exchanges during the end-of-year and New Year's holiday season.
Offices and office hours are subject to change or discontinuation without notice.
Eligibility
The JR EAST PASS is available exclusively for visitors from abroad who enter Japan under the entry status of "Temporary Visitor". Both of the below two conditions must be met for purchase and use.
- The pass user must have a passport issued by a country other than Japan.
(日本国籍のお客様は使用できません。) - The pass user must enter Japan as a temporary visitor and have "Temporary Visitor" stamped in their passport as shown at right.
- The status of temporary visitor is established in Japanese immigration law and permits stays in the country of up to 90 days for purposes such as sightseeing. Visitors desiring to enter Japan for sightseeing will receive a stamp, as shown at right, saying "Temporary Visitor" in their passport by the immigration officer.
Notes:
- The passport immigration stamp must be presented for confirmation when exchanging for or purchasing a JR EAST PASS in Japan.
- If the above conditions cannot be confirmed as being met, travelers may not be allowed to purchase a pass or redeem an Exchange Order for a pass. Also, please carry your passport when using your pass. It may be required by JR staff for identity confirmation.
- Visitors with dual citizenship in Japan and another country will not be able to use a JR EAST PASS if they entered Japan on their Japanese passport.
Seat Reservations
Making a Reservation at a Station
Visit a JR Ticket Office (Midori-no-madoguchi) or Travel Service Center (View Plaza), located in most major JR East stations, and present your JR EAST PASS to reserve a seat.
Making an Online Reservation
Some JR East Shinkansen and limited express seats can be reserved online.
- JR Ticket Office (Midori-no-madoguchi)
- Travel Service Center (View Plaza)
Note:
Seating is limited, so please make your reservation early.
If no reserved seats are available, please use the unreserved seating. JR East does not make refunds for the difference between the price of a reserved and an unreserved seat in such situations.
Exploring Japan with the JR EAST PASS
The region of Japan covered by JR East has many natural attractions. In addition to the abundance of natural beauty and quality hot springs, there are numerous national treasures and historical World Heritage Sites. Stroll around Tokyo, one of the world's great megalopolises, take a trip on a Shinkansen, or enjoy a relaxing ride on a resort train or a local line. Or even do all of these activities during your stay in Japan. Spread your wings in the Eastern Japan area. We guarantee you will encounter a Japan you never knew existed.
- Suggested Places to Visits
-
Hirosaki Castle, Aomori Prefecture
Furo Fushi Hot Spring, Aomori Prefecture
The Hayate train on the Tohoku Shinkansen Line
Refunds
JR EAST PASS Refunds
- Refunds can be obtained for valid, unused passes from most locations where the pass is sold. A service fee is charged for refunds.
- Refunds are not made for canceled or delayed train service.
Exchange Order refunds
- Refunds are made for Exchange Orders within one year of issuance if not redeemed. See the seller for the refund. A fee may be charged by the seller. JR East does not make refunds for Exchange Orders.
Other
- Lost Exchange Orders and JR EAST PASSES will not be reissued.
- The JR EAST PASS is non-transferrable. Only the person whose name is on the pass may use it. Travelers must carry their passport when using the JR EAST PASS as they may be asked to present it for identification purposes.
- Related Information
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