Tourist Information

Baggage Services

Temporary storage of hand luggage

Take advantage of our check-in services for hand luggage so you can take in the sights around Tokyo Station.

• Hours of operation: 7:30 to 20:30
• Fee: 500 yen per item (tax included)
• Please note that items not picked up during business hours will not be available until the following day, and an additional fee of 500 yen per item will apply.

For further details, inquire at the service window.

Delivery services (TA-Q-BIN)

We ship packages in Japan and abroad.

• Prices for this service vary according to factors such as shipping destination, and the size and weight of the package.
• Please note that restrictions apply to certain items.
• For further details, please see the following website:
  http://www.kuronekoyamato.co.jp/en/

Porter services

Porter services are available for locations within Tokyo Station such as the JR East Shinkansen, Narita Express and the Hato Bus loading areas.

• Porter services are offered in English and Japanese.
• Reservations available 7:30 - 18:00
• The fee for porter services is 1,500 yen for up to three items (size and weight restrictions apply).
• These services are not available for certain items such as skis, snowboards and folding bicycles.
• If there is not adequate time for the porter to reach the destination before the boarding time, requests for porter services may be denied.
• JR East does not bear any responsibility for failure to arrive by the boarding time due to delays caused by station congestion or the like due to unexpected events in the station such as inclement weather, a delayed train or an unscheduled stoppage.
• Services are available only at the service window. Please see the service window for further details.