JR EAST Travel Service Center Shinjuku Station

JR EAST Travel Service Center (Shinjuku Station)

Welcome to Japan

The JR EAST Travel Service Center is located at the New South Exit in Shinjuku Station, and is staffed with English speakers ready to provide you with information about tickets, passes and sightseeing.

They provide assistance with JR EAST's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. Shinjuku Station is an excellent place to start your travels, no matter where you are headed, and offers a wide range of services, including JR EAST PASSES exchange/sales services (a convenient way to travel by rail), Japan Rail Pass exchange services and travel information.

Locations

JR EAST Travel Service Center - Shinjuku Station

JR EAST Travel Service Center - Shinjuku Station

Map of Shinjuku Station

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Business Hours

JR EAST Travel Service Center – Shinjuku Station
Hours of operation 8:00 – 19:00, every day of the year

For ticket purchases outside these service hours, use JR Ticket Office (Midori-no-madoguchi).

JR EAST Travel Service Center

Credit Cards

We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.

Credit Cards (JCB/VISA/Master Card/AMERICAN EXPRESS/Diners Club)

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Products Available at JR EAST Travel Service Centers

Tourist Information

Tourist Information
JR EAST Travel Service Centers provide travel information and guidance for throughout Japan, particularly the JR East service area. They also carry free tourism pamphlets for your convenience.

Recommended sightseeing areas in the JR East service area

Tokyo sightseeing

Short trips from Tokyo

Major Travel Services and Pass Exchanges

Major Travel Services and Pass Exchanges
JR EAST PASS
JR TOKYO Wide Pass
JAPAN RAIL PASS

Ticket services

Travel

  • Package tour sales
  • Lodging reservations

Recommended travel passes and tickets

Online seat reservation for Shinkansen and Limited Express Train

Foreign currency exchange ATMs

Foreign currency exchange ATMs
At foreign currency exchange ATMs, you can exchange from any of five currencies into Yen, or from Yen to US Dollars.

The five currencies are : US Dollars, Chinese Renminbi (Yuan), Euro, South Korean Won and New Taiwanese Dollar.

As of April 2015.