JR EAST Travel Service Center (Narita)

Welcome to Japan

Two JR EAST Travel Service Centers are conveniently located in Narita Airport to assist non-Japanese tourists with all their travel needs. The English-speaking staff provides information about tickets and accommodations for travelers during their stay in Japan. They provide assistance with JR East's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. You can redeem your Exchange Orders for JR EAST PASSES and JAPAN RAIL PASSES as well as purchase JR EAST PASSES at JR EAST Travel Service Centers, your Gateway to Japan.

Locations

JR EAST Travel Service Center - Narita Airport Terminal 1

JR EAST Travel Service Center - Narita Airport Terminal 1

JR EAST Travel Service Center - Narita Airport Terminal 2

JR EAST Travel Service Center - Narita Airport Terminal 2

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Business Hours

JR EAST Travel Service Center – Narita Airport Terminal 1
8:15 - 19:00, every day of the year
JR EAST Travel Service Center – Narita Airport Terminal 2
9:30 - 20:00, every day of the year

At all other times, tickets can be purchased at JR Ticket Offices (Midori-no-Madoguchi) located at the JR stations in Narita Airport Terminals 1 and 2.

JR EAST Travel Service Center

Credit Cards

We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.

Credit Cards (JCB/VISA/Master Card/AMERICAN EXPRESS/Diners Club)

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Products Available at JR EAST Travel Service Centers

AMain Ticket Services

Shinkansen JR EAST PASS
JR Kanto Area Pass
JAPAN RAIL PASS (Opens in a new window.)
Hokkaido Rail Pass (Opens in a new window.)

Recommended travel passes and tickets

Online seat reservation for Shinkansen and Limited Express Train

BHotel Accommodations and Reservations

Hotel Accommodations and Reservations

Our friendly staff will you find the most comfortable accommodations anywhere in Japan.

CBooking Services for Tourist Attractions

Booking Services for Tourist Attractions

We provide ticket booking services for a wide range of popular tourist attractions such as museums and theme parks.

DSightseeing Information and Special Deals

Sightseeing Information and Special Deals

Stop by for travel information and great deals. JR EAST Travel Service Centers carry a large selection of free brochures with local maps, suggestions for exciting sightseeing activities and special deals for tourists throughout Eastern Japan.

Further details