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- JR EAST Travel Service Center (Narita)
Welcome to Japan
Two JR EAST Travel Service Centers are conveniently located in Narita Airport to assist non-Japanese tourists with all their travel needs. The English-speaking staff provides information about tickets and accommodations for travelers during their stay in Japan. They provide assistance with JR East's extensive transportation network serving the Tokyo area and northern Honshu including the Shinkansens (bullet trains) and express trains. You can redeem your Exchange Orders for JR EAST PASSES and Japan Rail Passes as well as purchase JR EAST PASSES at JR EAST Travel Service Centers, your Gateway to Japan.
Locations
JR EAST Travel Service Center - Narita Airport Terminal 1
JR EAST Travel Service Center - Narita Airport Terminal 2
Business Hours
- JR EAST Travel Service Center – Narita Airport Terminal 1
- 8:15 - 19:00, every day of the year
- JR EAST Travel Service Center – Narita Airport Terminal 2
- 9:30 - 20:00, every day of the year
At all other times, tickets can be purchased at JR Ticket Offices (Midori-no-Madoguchi) located at the JR stations in Narita Airport Terminals 1 and 2.
Credit Cards
We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.
UnionPay Card
Products That Can Be Purchased by UnionPay Card : JR EAST PASS, JR Kanto Area Pass, Suica & N'EX
Note: Other discount tickets and train tickets cannot be purchased with the UnionPay Card.
Products Available at JR EAST Travel Service Centers
JR Train Tickets Including for the Shinkansen and N'EX
JR EAST Travel Service Centers redeem Exchange Orders for JR East and Japan Rail Passes. We also sell JR EAST PASSES, an economical way to travel throughout Eastern Japan, and Hokkaido Rail Passes.
Japanese Rail Passes
Exchange Orders can be exchanged for a JR EAST PASS or a Japan Rail Pass at JR EAST Travel Service Centers. Additionally, JR EAST PASSES, JR Kanto Area Passes and Hokkaido Rail Passes are available for purchase for savings on travel within the JR East service area.
Further details (JR EAST PASS)
Further details (JR Kanto Area Pass)
Suica & N'EX
Suica & N'EX cards are sold as well, making sightseeing and business travel in the Greater Tokyo area even more convenient.
Hotel Accommodations and Reservations
Our friendly staff will you find the most comfortable accommodations anywhere in Japan.
Booking Services for Tourist Attractions
We provide ticket booking services for a wide range of popular tourist attractions such as museums and theme parks.
Sightseeing Information and Special Deals
Stop by for travel information and great deals. JR EAST Travel Service Centers carry a large selection of free brochures with local maps, suggestions for exciting sightseeing activities and special deals for tourists throughout Eastern Japan.