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For a more pleasant travel experience, JR East Information Centers are located in many stations to provide assistance to passengers. Our staff provides friendly assistance in English for non-Japanese passengers all year-round. Look for the large question mark in JR East stations.
This is a convenient way to get assistance with train schedules, travel guidance and other information about JR. We look forward to serving you.
Locations and Hours of Operation
| Station | Location | Hours | Notes |
|---|---|---|---|
| Tokyo | Central Passage | 9:00 - 18:00 | |
| Ueno | Park Exit | 9:30 - 18:00 | |
| Central Exit* | 9:00 - 19:00 | ||
| Shinjuku | South Exit* | 9:00 - 19:00 | |
| East Exit* | 9:00 - 19:00 | ||
| Shibuya | South Passage* | 10:00 - 18:30 | |
| Ikebukuro | Central Passage* | 9:30 - 18:00 | |
| Shinagawa | Central Exit* | 9:00 - 19:00 | |
| Akihabara | Electric Town Exit | 9:00 - 19:00 | |
| Yokohama | East-West Passage | 8:00 - 20:00 | |
| Tachikawa | East Exit | 10:00 - 19:00, weekdays | 9:00 – 19:00, weekends & holidays |
| Omiya | Central Passage | 9:00 - 19:00 | |
| Takasaki | Central Passage | 9:00 - 20:00 | |
| Niigata | East Exit | 10:00 - 18:50 |
* Asterisked locations also provide JR EAST PASS exchange services.
Please note that some Information Centers are not able to do exchanges during the end-of-year and New Year's holiday season.
Available at the Center
We assist you with train time schedules, travel guidance and other information about JR.
