JR East Information Center

JR East Information Center

For a more pleasant travel experience, JR East Information Centers are located in many stations to provide assistance to passengers. Our staff provides friendly assistance in English for non-Japanese passengers all year-round. Look for the large question mark in JR East stations.

This is a convenient way to get assistance with train schedules, travel guidance and other information about JR. We look forward to serving you.

JR East Information Center

Locations and Hours of Operation

Station Location Hours
Tokyo Central Passage 9:00 - 18:00
Ueno Park Exit 9:30 - 18:00
Central Exit* 9:00 - 19:00
Shinjuku South Exit 9:00 - 19:00
East Exit* 9:00 - 19:00
Shibuya South Passage* 10:00 - 18:30
Ikebukuro Central Passage* 9:30 - 18:00
Shinagawa Central Exit* 9:00 - 19:00
Akihabara Electric Town Exit 9:00 - 19:00
Yokohama East-West Passage 8:00 - 20:00
Tachikawa East Exit 10:00 - 19:00, weekdays
9:00 – 19:00, weekends & holidays
Omiya Central Passage 9:00 - 19:00
Takasaki Central Passage 9:00 - 20:00
Niigata East Exit 10:00 - 18:50

* Asterisked locations also provide JR EAST PASS exchange services.
Please note that some Information Centers are not able to do exchanges during the end-of-year and New Year's holiday season.
Office hours are subject to change and offices are subject to close without notice.

JR East metropolitan area route map (Opens in a new window.)

Tokyo metropolitan area railway and subway route map (Opens in a new window.)

Available at the Center

We assist you with train time schedules, travel guidance and other information about JR.

Available at the Center