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- JR East Infoline
The JR East Infoline is a telephone-based service providing JR East transportation information for non-Japanese customers. Information is provided in English, Chinese and Korean. The Infoline also provides information about the newest JR East trains and lost and found assistance.
Telephone Number
(050) 2016-1603
Note: You can call JR East from overseas.
Our international telephone number is +81 (50) 2016-1603.
Hours of Operation
10:00 to 18:00, every day of the year except during the year-end / new year holidays
Information services
The Infoline can assist with the information on the following topics:
- Train arrival and departure times
- Train fares
- Locations of JR Ticket Offices (Midori-no-madoguchi)
- Information about ticket types and how to purchase them
- Details about passes, including the JR East Pass and Japan Rail Pass
- The facilities available at specific stations
- The fastest route to travel between two points
- Lost and found
- Facts about the JR East Group
Note: The Infoline is an information service and does not accept reservations.
