Barrier-free information
JR East strives to offer a rider-friendly and comfortable railway experience.
We at JR East are constantly working towards creating a safe and comfortable railway for all customers. Expanding barrier-free services is one part of this process. Japan is experiencing a growing number of tourists from overseas, an increasing number of people with disabilities participating in society, and a progressively elderly population. JR East is going to great efforts to increase the usability and comfort of railway facilities and services.
| * | This page primarily describes barrier-free facilities. JR East is also expanding its facilities beyond what is shown here. |
Introducing Major Barrier-Free Facilities
Escalator Support for Wheelchairs |
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Wheelchair Stair Lifts |
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By flattening several steps, customers in wheelchairs can use the escalator. |  |
A rail-guided lift carries people in wheelchairs up and down stairs. | ||
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Elevators |
Vertical Escalator |
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Multi-function Restrooms |
Automated Ticket Machines with Touch Panels |
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We've included restrooms with a multitude of functions to enhance the experience of customers with wheelchairs and customers with children. *Some facilities have only baby beds. |
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Our touch panel-type automated ticket machines provide English guidance with the touch of a button and customers can purchase short-range tickets and add money their Suica cards. | ||
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Priority Seating |
LED Information Displays |
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Each car on regular trains has priority seating for the elderly, people with disabilities, people with children, or pregnant women. |   |
LED information displays are used in the stations and on express trains like the shinkansen. Displays within the station show departure times and displays on the trains show the next station. |
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