JR EAST Travel Service Center Tokyo Station

JR EAST Travel Service Center (Tokyo Station)

Welcome to Japan

The JR EAST Travel Service Center will be a travel facility unparalleled in the world for travel assistance, exclusively for foreign travelers. Staffed by employees who speak English, Chinese and Korean, the center will provide ticket and sightseeing information.
In addition to providing JR pass exchange and purchase services, the center will hold and deliver hand luggage, exchange money, and provide a variety of other services at Tokyo Station, a point of departure for travel in all directions.

Locations

JR EAST Travel Service Center - Tokyo Station

JR EAST Travel Service Center - Tokyo Station

Map of Tokyo Station

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Business Hours

JR EAST Travel Service Center – Tokyo Station
Hours of operation 7:30 – 20:30, every day of the year
*E,FArea
Business Hours: 8:30 to 19:00, to 17:00 on weekends and holidays
Open 365 days a year
(Domestic travel packages are available for sale between 11:00 and 19:00 on weekdays.)

JR EAST Travel Service Center

Credit Cards

We accept the following credit cards. Only cash (Japanese currency) can be used to recharge Suica cards.

Credit Cards (JCB/VISA/Master Card/AMERICAN EXPRESS/Diners Club)

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Products Available at JR EAST Travel Service Centers

Tourist Information

Tourist Information
JR EAST FREE Wi-Fi
Travel information and guidance is provided for throughout Japan, and particularly for the JR East service area.
The JR EAST Travel Service Centers carry tourism pamphlets and offer free Wi-Fi.

Recommended sightseeing areas in the JR East service area

Tokyo sightseeing

Short trips from Tokyo

Major Travel Services and Pass Exchanges

Major Travel Services and Pass Exchanges
JR EAST PASS (Tohoku area)
JR EAST PASS (Nagano, Niigata area)
JR TOKYO Wide Pass
JR East-South Hokkaido Rail Pass (Opens in a new window.)
JR Tohoku-South Hokkaido Rail Pass (Opens in a new window.)
Hokuriku Arch Pass (Opens in a new window.)
JAPAN RAIL PASS
Hokkaido Rail Pass (Opens in a new window.)

Pass services

Ticket services

  • Shinkansen and limited express ticket sales
  • Suica sales
  • Various other tickets

Travel

  • Package tour sales
  • Lodging reservations

Online seat reservation for Shinkansen and Limited Express Train

Baggage Services

Baggage Services

Temporary storage of hand luggage

Delivery services (TA-Q-BIN)

Porter services

Currency Exchange / ATM

Currency Exchange / ATM

Currency exchange window

The currency exchange window provides cash exchanges in 33 currencies, and sells traveler's checks and other products.

Foreign currency exchange ATMs

Automated machines providing cash exchanges in seven currencies.
See the website below for further details.

http://www.travelex.co.jp/JP/For-Individuals/Products-and-Services/Products-and-Services-for-Individuals/

ATMs

Use credit and debit cards issued in other countries to withdraw Japanese yen.

ATMs

See the website below for further details.

http://www.sevenbank.co.jp/intlcard/index2.html

FPrayer Room

Prayer Room

Available Hours

8:30 to 19:00, to 17:00 on weekends and holidays
Open 365 days a year

As of July 2018.